Reopen your closed request in My Account

Visit our customer portal to revisit a closed request.

Reopen your closed request

Our customer support team aims to resolve your requests within 48 business hours. Once your query is answered, the request is officially closed in our records.

However, if you are not satisfied with the response or if you feel that your request has not been adequately answered, we offer you the facility to reopen a closed request.

  • Revisit your closed request in My Account

    Revisit your closed request in My Account

    You can re-open a recently closed request in a few simple steps by visiting our customer portal.

    • Click on the ‘Sign-in’ button on this page to visit our customer portal
    • Enter your registered mobile number, date of birth, and the OTP sent to your mobile phone to sign-in
    • Once signed-in, you can click on the ‘View All’ option next to the ‘My Raised Requests’ section
    • Click on the filter icon, select the ‘Closed’ option, and click on 'Apply'
    • View all your closed requests and click on the request number you want to re-open
    • Click on the ‘Reopen’ option in your request and enter your remarks
    • If necessary, upload a supporting document and submit


    You can also raise your query again by clicking on the ‘Reopen your closed request’ option below. You will be asked to sign-in to ‘My Account’. Once done, you will be redirected to the ‘Help and Support’ section. Here, you can select your request number, click on 'Reopen', and enter your remarks.

    Reopen your closed request

    The ‘Reopen’ option is only available if your requests were closed in the last seven days. Older requests cannot be opened again. We apologise for the inconvenience caused.

  • When you raise any query in our customer portal, our customer support team aims to resolve it within 48 business hours. Once your query is resolved, we close that request in our records. However, if you are not satisfied with the response, you have the facility to reopen it online.

    All you have to do is sign-in to My Account and click on the ‘View All’ option next to the ‘My Raised Requests’. You can then find all your requests, select the request number you want to reopen, click on the ‘Reopen’ option, enter your remarks, and submit it.

    Please note that the reopen option is available only if your request was closed in the last seven days.

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