Reopen your closed request in My Account

Our customer support team aims to resolve your requests within 48 business hours. However, if you are not satisfied, you can reopen a closed request.

However, if you are not satisfied with the response or if you feel that your request has not been adequately answered, we offer you the facility to reopen a closed request.

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  Revisit your closed request in My Account

  You can re-open a recently closed request in a few simple steps by visiting our customer portal.

  • Sign-in by entering your mobile number and date of birth.
    
  • Now, click on the ‘View All’ option next to ‘My Raised Requests’.
    
  • Click on the filter icon, select the ‘Closed’ option, and then click on 'Apply'.
    
  • Now, click on the request number you want to re-open.
    
  • Click on the ‘Reopen’ option and enter your remarks.
  • If necessary, upload a supporting document and submit.
    

  
  Alternatively, click on the ‘Reopen your closed request’ option below to sign-in. Then, you will be redirected to the ‘Help and Support’ section where you can select the request number you want to reopen. Note that requests older than seven days cannot be reopened.

  Reopen your closed request

When you raise any query in our customer portal, our customer support team aims to resolve it within 48 business hours. Once your query is resolved, we close that request in our records. However, if you are not satisfied with the response, you have the facility to reopen it online.

All you have to do is sign-in to My Account and click on the ‘View All’ option next to the ‘My Raised Requests’. You can then find all your requests, select the request number you want to reopen, click on the ‘Reopen’ option, enter your remarks, and submit it.

Please note that the reopen option is available only if your request was closed in the last seven days.