Mobile Device Protection Plan

The repair costs for loss or damage of your mobile is expensive these days. It is essential to have your mobile device insured.

Mobile Device Protection Plan (with value-added services and a complimentary comprehensive mobile insurance cover) offers you a comprehensive coverage in case of accidental or liquid damage to your mobile device.

The plan has many add-on benefits such as F-Secure Mobile Security, free annual access to Zee5 and a Gaana Plus subscription for a year.

• Plan details

  CPP Mobile Device Protection Plan (with complimentary mobile device insurance)	CPP Fonesafe Lite (with complimentary mobile screen insurance)
  The plan covers the cost of device replacement (up to 100% of base invoice value before applying any coupon, cashback, discount, depreciation, and standard deductibles). You can avail of the subscription for smartphones, laptops and tablets.	CPP Mobile Protect must be purchased within 15 days of the purchase date of the device while CPP Fonesafe Lite can be purchased within 45 days from the date of purchase
  BUY NOW	BUY NOW

• Pricing

  The membership fee, for both the plans, corresponding to the cost of device is given below:

  Device price range (in Rs.)	CPP Mobile Protect (in Rs., with complimentary mobile device insurance)	CPP Fonesafe Lite (with complimentary mobile screen insurance)
  6,000-9,999	1,215	649
  10,000-11,999	1,768	899
  12,000-14,999	1,768	1099
  15,000-19,999	2,076	1099
  20,000-24,999	2,683	1499
  25,000-29,999	3,221	1499
  30,000-34,999	3,642	1999
  35,000-39,999	4,140	1999
  40,000-49,999	6,879	2599
  50,000-59,999	13,003	2999
  60,000-69,999	16,487	2999
  70,000-99,999	16,487	3599
  More than 100,000	32,568	3599
  	BUY NOW	BUY NOW

  *Membership fee is based on the base invoice value, before any discounts and cashback

• What is covered?

  Here’s what’s covered in this plan.
   

  Coverage offered	CPP Mobile Protect (with complimentary mobile device insurance)	CPP Fonesafe Lite (with complimentary mobile screen insurance)
  Gaana Plus subscription	✓Available for 1 year	✘ Unavailable
  Zee5 all access annual subscription	✓Available for 1 year	✓Available for 1 year
  F-Secure antivirus and malware protection	✓Available for 1 year	✓Available for 1 year
  Damage due to pollution	✘Not covered Any damage to your smartphone because of pollution or contamination will not be covered under this plan	✘ Not covered Any damage to your mobile screen because of pollution or contamination will not be covered under this plan
  Maximum coverage	Same as handset value	Same as handset value
  No. of claims allowed in membership year	2	2
  Accidental damage to mobile screen *	✓ Covered Damages to mobile screen are covered. However, the phone should have been in your custody at the time of damage to avail the benefits of this cover	✓ Covered Damages to mobile screen are covered. However, the phone should have been in your custody at the time of damage to avail the benefits of this cover
  Accidental damage to handset *	✓ Covered Accidental damage is covered for the entire handset. However, the phone should have been in your custody at the time of damage to avail of this benefit	✘ Not covered Damages to your handset are not covered under this plan
  Liquid damage *	✓ Covered Damage to your handset (including mobile screen) due to water or fluids is covered.	✘ Not covered Liquid damages to your mobile screen are not covered under the plan
  Breakdown cover *	✘Not covered Repair and replacement costs arising from your phone's unexpected electrical or mechanical breakdown are not covered under the plan.	✓ Covered Repair and replacement costs arising due to any unexpected electrical or mechanical breakdown of your phone screen is covered, provided the phone was being used by you at the time of breakdown
  F-Secure antivirus and malware protection	✓Available for 1 year	✓Available for 1 year
  Maximum claim amount per claim*	100% of handset/invoice value	50% of handset/invoice value

  *Note:The coverage offered cannot exceed the total invoice value of the smartphone. A maximum of 2 claims shall be addressed during the membership period, subject to maximum coverage value at the time of loss. You can make a second claim if the first claim has incurred a partial loss. This coverage is offered complimentarily through a registered General Insurer of India.

• Benefits

• 

  F-Secure device security

  With CPP Mobile Protect and CPP Fonesafe Lite, you can avail of a host of security features by installing the F-Secure SAFE mobile app. Some of the benefits are:
  
  • Anti-virus and anti-malware protection
  • Remote lock and remote data wipe
  • Fraudulent website protection
  • SIM card lock (locks phone when SIM card is removed)
  • Remotely locate the phone using GPS
  • Scream alarm (sets off an alarm in the phone if misplaced)
  • Auto scan of downloaded apps
  • SIM card change
  • SIM blocking and IMEI registration

• 

  ZEE5 all access annual subscription

  You get a free annual subscription of ZEE5 to keep the entertainment going in your mobile device.
  
  • Free one-year Zee5 subscription worth Rs. 999
  • Supports 12 Indian languages
  • 90+ live TV channels, TV shows, 80+ originals, 25+ blockbuster digital premiers, 3,000+ movies
  • Connection on 5 devices simultaneously
  • 1 lakh+ hour of content

• 

  Gaana Plus subscription

  • 30 million Songs
  • Advertisement free music experience
  • Song downloads
  • Offline playback
  • Regional languages

• Deductibles applicable

  Based on the cost of a handset, a standard deductible must be borne by the member for each claim unless specifically revised
   

  Handset value (in Rs.)	CPP Mobile Protect (with complimentary mobile device insurance)	CPP Fonesafe Lite (with complimentary mobile screen insurance)
  6,000-19,999	5% of claim value subject to a minimum of Rs. 500	500
  20,000-29,999	5% of claim value subject to a minimum of Rs. 1,000	500
  30,000-49,999	5% of claim value subject to a minimum of Rs. 1,000	1000
  50,000-69,999	5% of claim value subject to a minimum of Rs. 1,500	1000
  More than 70,000	5% of claim value subject to a minimum of Rs. 1,500	1000

  * Deductible is applicable only for repair cases (no depreciation is applicable for repair cases). Depreciation is applicable only for total loss cases (no deductible for total loss cases).

• Depreciation (applicable on CPP Mobile Protect with complimentary mobile device insurance only).

  Depending on the usage duration of the phone, the claim is processed on the device’s depreciated value. Refer to the table below for more details:
   

  Phone age	Depreciation %
  0 - 3 months	15%
  3 - 6 months	25%
  6 – 12 months	50%

• List of Smartphone Brands Covered under the Plan

  The mobile protection plan covers an array of mobile phone models, including popular brands such as the ones listed below:
   

  Samsung	Oppo	Huawei
  Apple iPhone	Motorola	Lenovo
  OnePlus	Nokia	Micromax
  Xiaomi	Google	Microsoft
  Vivo	Honor	Gionee
  LG	Realme	Asus

• How to Apply?

  You can apply for the Mobile Device Protection plan using the online application process and following the steps below:
  
  • Click on the ‘Buy Now’ button on the top left corner of the page And fill in basic details such as your name, mobile number, invoice number and invoice value.
  • Verify the details using the OTP you receive on your registered mobile number.
  • Pay via your mobile wallet, credit/debit card or any other payment option and complete your purchase
  
  Buy CPP MOBILE PROTECT
  Buy CPP FONESAFE LITE
  
  Here’s the step-by-step application process
  
  • Choose the plan you are interested in and click the ‘Buy Now’ button for the respective plan
  
  • Fill in the online application form with basic details such as name, IMEI number, mobile number, and more
  
  • Authenticate your purchase by entering the OTP received on your registered phone number
  
  • Complete the purchase by paying the membership fee via mobile wallet, credit card/debit card, mobile wallet, or any other preferred mode of payment

You can raise your claim with the customer experience team within 24 hours of damage to your smartphone to avail of the benefits under this cover. You can reach the issuer via:

Phone:
Call at one of the following numbers:
Toll-Free- 1800-419-4000
6000-4000 (city STD code to be prefixed)

Mail:
CPP Assistance Services Pvt. Ltd.
PO Box No. 826,
Kalkaji Post Office
New Delhi- 110019

You may also write an email to feedback@cppindia.com for any claim related queries.

Documents required to file a claim:

• A duly filled claim form signed by the member detailing the loss or damage and an estimate of the claim amount.
• Any documentation required to support and substantiate the claim amount, such as bills, invoices, valuation reports, etc.
• Any other document deemed necessary to establish the loss or its quantum depending upon the nature of the claim.

Terms of cancellation:

You have the right to cancel your membership at any time during the agreement period. If you exercise this right, your membership will be cancelled immediately. Any membership fee payment made by you (or Bajaj Finance Limited . on your behalf) will be refunded to you (or Bajaj FinanceLimited ) as the case may be, as per the agreed terms. The refund of the membership fee will be as per the following conditions:

• Cancellation within 30 days: Rs. 50 will be deducted, and the balance membership fee will be refunded.
• After 30 days: Rs. 400 will be deducted, and the balance membership fee will be refunded.
• No refund shall be due on cancellation under any circumstances if you have used any of the service’s features.

For any queries or concerns relating to the plan, please email pocketservices@bajajfinserv.in.

Disclaimer - Bajaj Finance Ltd. (BFL) is merely a distributor of above products, owned by CPP Assistance Services Private Ltd. (CPP). Issuance of these products is at the sole discretion of CPP. This product shall be governed by CPP product T&C’s, and BFL does NOT hold any responsibility for the issuance, quality, serviceability, maintenance and any claims post-sale. This is not an insurance product, and CPP Assistance Services Private Ltd. is not an insurance company. Purchase of this product is purely voluntary in nature. BFL does not compel any of its customers to mandatorily purchase any third-party products.”