Mobile Device Protection Plan

A mobile device protection plan (with value-added services and a complimentary comprehensive mobile insurance cover) offers complete coverage in case of accidental or liquid damage to your mobile device.

Since the repair costs for loss or damage of your mobiles are expensive these days. It is essential to have your mobile device insured. The mobile protection plan comes with many add-on benefits such as F-Secure mobile security, free annual access to ZEE5 and a Gaana Plus subscription for a year.

• Mobile protection plan details

  CPP Mobile Device Protection Plan (with complimentary mobile device insurance)	CPP Fonesafe Lite (with complimentary mobile device insurance)
  The plan covers the device replacement cost (up to 100% of the base value before applying any coupon, cashback, discount, depreciation and standard deductibles) for up to 2 instances. You can avail of the subscription for smartphones, laptops & tablets. Mobile Protect can be purchased within 60 days of the date of purchase.	Fonesafe Mobile Screen Insurance plan offers coverage for display-related damages for up to two instances of screen damage. Fonesafe Lite can be purchased within 60 days from the date of purchase.
  BUY NOW	BUY NOW

• Pricing

  The premiums for both the plans are given below, corresponding to the handset cost.
  
  

  Device Price Range (in Rs.)	CPP Mobile Protect (in Rs., with complimentary mobile device insurance)	CPP Fonesafe Lite (in Rs., with complimentary mobile screen insurance)
  6,000-9,999	1212	649
  10,000-11,999	1612	899
  12,000-14,999	2137	1099
  15,000-19,999	2137	1099
  20,000-24,999	2787	1499
  25,000-29,999	2787	1499
  30,000-34,999	3812	1999
  35,000-39,999	3812	1999
  40,000-49,999	4912	2599
  50,000-59,999	5612	2999
  60,000-69,999	5612	2999
  70,000-99,999	6212	3599
  More than 100,000	6212	3599
  	BUY NOW	BUY NOW

  *Membership fee is based on the base invoice value, before any discounts and cashback

• What is covered

  Coverage	Fonesafe Mobile Insurance	Fonesafe Lite Mobile Screen Insurance
  Accidental damage to mobile screen	✓ Covered Damages to the mobile display are covered, provided the phone should have been in your custody at the time of damage.	✓ Covered Damages to the mobile screen are covered. However, the phone should have been in your custody at the time of damage to avail the benefits of this cover.
  Accidental damage to the handset	✓ Covered Accidental damage is covered for the entire handset. However, the phone should have been in your custody at the time of damage to avail the benefits of this cover.	✘ Not covered Damages to your handset are not covered under the plan.
  Liquid damage	✓Covered Damages to your handset (including mobile screen) due to water or fluids is covered.	✘Not covered Liquid damages to your mobile screen are not covered under the plan.
  Mobile theft insurance	In case your mobile phone is stolen, FoneSafe delivers a temporary smartphone at your doorstep in select cities across India (up to a maximum period of 7 days). You can avail the benefits of the theft coverage plan by reaching out to customer support.	In case your mobile phone is stolen, FoneSafe Lite delivers a temporary smartphone at your doorstep in select cities across India (up to a maximum period of 7 days). You can avail the benefits of the theft coverage plan by reaching out to customer support.
  Breakdown cover	✘Not covered Repair and replacement costs arising from any unexpected electrical or mechanical breakdown of your phone are not covered under the plan. Any damage to your smartphone because of pollution or contamination will not be covered under this plan	✓Covered Repair and replacement costs arising from any unexpected electrical or mechanical breakdown of your phone screen are covered, provided you were using the phone at the time of breakdown.
  Gaana Plus subscription	✓ Available for 1 year	✘ Unavailable
  ZEE5 All-Access annual subscription	✓Available for 1 year	✓Available for 1 year
  F-Secure antivirus and malware protection	✓Available for 1 year	✓Available for 1 year
  Damage due to pollution	✘ Not covered Any damage to your smartphone due to the effects of pollution or contamination will not be covered under the policy.	✘ Not covered Any damage to your mobile screen due to the effects of pollution or contamination will not be covered under the policy.
  Max. sum insured	Same as handset value	Same as handset value
  No. of claims allowed in policy year	2	2
  Max. claim amount per claim*	100% of handset/invoice value	50% of handset/invoice value

  *Note: The coverage offered cannot exceed the total invoice value of the smartphone.

• Benefits of mobile protection plan

• 

  F-Secure device security

   

  With CPP Fonesafe Mobile Insurance and CPP Fonesafe Lite Mobile Screen Insurance, you can avail a host of security features by installing the F-Secure SAFE Mobile App. Some of the benefits are mentioned below:
  
  • Antivirus and anti-malware protection
  • Theft coverage plan in case your mobile phone is stolen
  • Remote lock and remote data wipe
  • Fraudulent website protection
  • SIM card lock - locks phone if SIM card is removed
  • Remotely locate the phone using GPS
  • Scream alarm - set off an alarm in case of a misplaced phone
  • Auto-scan of downloaded apps
  • SIM card change - send SMS and location to a trusted number
  • SIM blocking, IMEI registration

• 

  ZEE5 all-access annual subscription

   

  You get a free annual subscription to ZEE5.
  
  • It supports 12 Indian languages
  • 90+ Live TV channels, TV shows, 80+ original shows, 25+ blockbuster digital premiers, 3000+ movies
  • 5 devices can be connected with the annual subscription
  • 1 lakh+ hour of content
  • Annual subscription for one year Rs. 999, which is included in the package for you

• 

  Gaana Plus subscription

  • 30 million Songs
  • Advertisement free music experience
  • Song downloads
  • Offline playback
  • Regional languages

• Single number assistance

   

  You can call CPP's customer care at 1860-258-3030 (Monday - Sunday, 11 am to 9 pm) for assistance related to your mobile protection benefits.

• Temporary smartphone replacement service

   

  If your smartphone is stolen, mobile protect delivers a temporary smartphone to your doorstep in selected cities across India (up to a maximum period of 7 days). You can call our call centre and place a request.

  
  Key features
  
  • Free delivery of temporary smartphones to the customer's home or office within 24 hours in selected cities.
  • The customer is responsible for all data on the smartphone. He should delete all data and contacts before handing them back to CPP.
  • If the temporary smartphone isn't returned after 7 days, CPP can take appropriate legal action against him.
  • The customer needs to contact Mobile Protect customer service to avail the benefits of this plan.

• Deductibles applicable

  Based on the cost of the handset, a standard deductible has to be borne by the insured policyholder for each claim unless specifically revised and altered by the insurer and mentioned in the Certificate of Insurance. The amount of deductibles are mentioned in the table below:
  
  

  Handset Value (in Rs.)	CPP Mobile Protect (in Rs., with complimentary mobile device insurance)	CPP Fonesafe Lite (in Rs., with complimentary mobile screen insurance)
  6,000-11,999	750	500
  12,000-19,999	1000	500
  20,000-29,999	1250	500
  30,000-39,999	1500	1000
  40,000-49,999	2000	1000
  50,000-69,999	3000	1000
  More than 70,000	3500	1000

• Depreciation

  Depending on the usage duration of the phone, the claim will be processed on the depreciated value of the device. The same has been illustrated below:
  
  

  Phone age	Depreciation %
  0 - 3 months	15
  3 - 6 months	25
  6 - 12 months	35/50

• List of smartphone brands covered under the Fonesafe mobile insurance plans

  The Fonesafe Mobile Screen Protection plan offers coverage to mobile phone models from the popular smartphone brands listed below:
   

  Samsung	Oppo	Huawei
  Apple iPhone	Motorola	Lenovo
  OnePlus	Nokia	Micromax
  Redmi	Google	Microsoft
  Vivo	Honor	Gionee
  LG	Realme	Asus

• How to buy mobile protection plan

   

  You can apply for the Mobile Insurance plan hassle-free by filling in an online application form and making the premium payment using any of the convenient online payment modes available.
  Here's the step-by-step process to do the same.

  Step 1: Choose the plan you are interested in and click the 'Buy Now' button for the respective plan.
  Step 2: Fill in the online application form with basic details such as name, IMEI number, mobile number, and more.
  Step 3: Authenticate your purchase by entering the OTP received on your registered phone number.
  Step 4: Complete the purchase by paying the premium via mobile wallet, credit card/debit card, mobile wallet, or any other preferred mode of payment.

You can raise your claim with the customer experience team within 24 hours of damage to your smartphone to avail the benefits of this insurance cover. You may reach out to the insurer in the following ways:

Phone:
You can call at the following numbers:
Toll-Free- 1800-419-4000
6000-4000 (city STD code to be prefixed)

Mail:
CPP Assistance Services Pvt. Ltd.
PO Box No. 826,
Kalkaji Post Office
New Delhi- 110019

You may also write an email to feedback@cppindia.com for any claim related queries.

Documents required to file a claim :

To initiate a claim, you have to submit the following documents to the insurer:

• A duly filled claim form, signed by the insured beneficiary, detailing the loss or damage and an estimate of the claim amount.
• Any documentation required to support and substantiate the claim amount like bills and invoices, valuation reports, etc.
• Police report (FIR) in the case of theft and burglary claims.
• Any other document deemed necessary to establish the loss or its quantum, depending upon the nature of the claim.