Mental health refers to the emotional, psychological and social well-being of an individual, which can have an impact on one’s thoughts, emotions and behaviour. Thus, it is very important to take care of one’s mental health and make it a priority.
Mental Health Cover by AWP Assistance (India) Private Ltd., offers unlimited counselling sessions with psychologists over call, for only Rs. 236 including GST. One can get on either a video or voice call with the doctor or psychologist, from the comfort of their homes. The consultation can be conducted in Hindi or English, and patients can share their medical records, photographs, or prescriptions on the platform.
Plan Details
Here are the details of this plan.
| Product | Price including GST |
| Unlimited teleconsultation with psychologists | Rs. 236 |
Eligibility: Individuals who are 18 and above can apply for this plan. The age is considered as per your last birthday.
Plan Validity: The plan is valid for a tenor of one year.
What's Covered
Here’s what’s covered in this plan.
-
Teleconsultation
Get counselling sessions with psychologists and psychiatrists under this mental health membership.
Avail of unlimited teleconsultations during the year.
Schedule hospital visits for counselling sessions with psychiatrists.
Allianz Assistance is valid only in India:
Sr. No
Covered event
Medical teleconsultation
Counselling sessions with psychologists
OPD (Outpatient Department)
- Allianz Assistance provides up to 2 consultations.
- The vouchers are valid for psychiatrist consultations from specific hospitals only.
- A waiting period of one month is applicable for availing of this benefit. The waiting period is not applicable in the subsequent years if the membership has been renewed without break.
- The services will only be provided in the following cities: -
CHANDIGARH
SURAT
AHMEDABAD
PANCHKULA
MUMBAI
KOLKATA
MOHALI
NAVI MUMBAI
PUNE
FARIDABAD
THANE
VIZAG
GURUGRAM
CHENNAI
LUCKNOW
GHAZIABAD
SECUNDRABAD
JAIPUR
NOIDA
HYDERABAD
LUDHIANA
DELHI
BENGALURU
To avail of the teleconsultation service, please follow the steps given below:
- Call on toll-free number- 1800-419-0660 to reach the helpdesk for Allianz Assistance or Health Wise.
- Allianz Assistance agent will take the request and arrange a call back from the psychologist
- The doctor will call you and provide consultation, the prescription will be sent to you through an SMS or over customer email ID
To avail of OPD consultation, please follow the steps given below:
- Call on toll-free number- 1800-419-0660 to reach the helpdesk for Allianz Assistance
- Allianz Assistance agent will assist you in fixing the appointment for the preferred medical service
- The agent will confirm the booking via SMS and email
- Allianz Assistance helpdesk will call you back for appointment confirmation
What’s not Covered
Here’s what’s not covered in this plan.
- There will be times when the consulting doctor may not be able to provide an assessment using telehealth consultation. Doctors are trained to assess the appropriateness of conducting telehealth consultations on a case-by-case basis. They will ensure that each consultation meets the standards required for patient examination and evaluation. If they are unable to make a full, adequate assessment for advice, based on high-quality evidence, they will recommend the subscriber to visit a doctor physically.
- Teleconsultations when the teleconsultation service identifies a medical emergency.
How to Apply
Click on ‘Apply Now’ button and share your basic details in the online application form
Check and confirm your application by entering the OTP received on your mobile number
Pay the premium via credit/debit card, UPI, mobile wallet, or any other available online payment mode
You will receive the details of your membership via email/WhatsApp
Claim Process
You can raise a claim by reaching out to Allianz Assistance via one of the following ways:
- Allianz Assistance e-mail – connectathealth@allianz.com
Allianz Assistance toll-free number – 1800 419 9039
Contact Us
In case you have any queries related to coverage, exclusions or claims, please write to us at wecareinsurance@bizsupportc.com.
Disclaimer - Bajaj Finance Ltd. (BFL) is merely a distributor of this product, owned by AWP Assistance (India) Private Limited (AWP/Allianz Assistance). Issuance of this product is at the sole discretion of AWP. This product shall be governed by AWP product T&C’s and BFL does NOT hold any responsibility for the issuance, quality, serviceability, maintenance and any claims post sale. This is not an insurance product.
Additional Disclaimers – You must provide us with complete and accurate information when purchasing the membership and requesting a benefit. We may not be able to aid or cover if you provide us with incorrect or incomplete information. This includes failure to cooperate in the settlement of the claim or failing to pass on important information or changes.
If you or anyone acting on your behalf makes a claim which is in any way false or fraudulent or supports a claim with any false or fraudulent statement or document, you will lose all benefits you have paid for in this membership. We may also recover the cost of any previous benefits extended to you.