Frequently Asked Questions



Q1. What is Mutual Fund?

A. A Mutual Fund is a common pool of money from numerous investors who wish to save money. Each fund's investments are chosen and monitored by qualified professionals who use this money to create a portfolio. That portfolio could consist of stocks, bonds, money market instruments or a combination of those. Mutual funds offer investors the advantages of diversification, professional management, affordability, liquidity and convenience.

Q2. What is Account Statement?

A. A document similar to a bank account statement that indicates the mutual fund units owned. A statement is issued each time the investor carries out a transaction.

Q3. What is Annual Return?

A. The percentage of change in net asset value over a year's time, assuming reinvestment of distribution such as dividend payment and bonuses.

Q4. What is Annualized Return?

A. Absolute returns over a period (which could be larger or smaller than a year) aggregated to a period of one year.

Q5. What is Portfolio?

A. A pool of individual investments owned by an investor or mutual fund. Portfolios may include a combination of stocks, bonds, and money market instruments. A list of the fund's current portfolio will usually be contained in a mutual fund's annual report.

Q6. What are Balanced funds?

A. A mutual fund scheme with an investment objective of both long-term growth and income, through investment in stocks and bonds. Generally, 60% is invested in stocks and 40% in bonds, in order to obtain the highest returns consistent with a low risk strategy.

Q7. What is Fund Category?

A. Classification of a scheme depending on the type of assets in which the mutual fund company invests the corpus. It could be a growth, debt, balanced, gilt or liquid scheme.

Q8. What is Fund Management Cost?

A. The charge levied by an AMC on a mutual fund for managing their funds.

Q9. What are Growth funds?

A. Mutual funds with a primary investment objective of long-term growth of capital. Unlike income, which is somewhat regular and consistent in most cases, growth is much less certain. Growth investments, however, usually outpace the returns on income investments over the long-term (five to ten years, or longer). It invests mainly in common stocks with significant growth potential.

Q10. What is Scheme?

A. A mutual fund can launch more than one scheme. With different schemes, in spite of there being a common trust, the assets contributed by the unit holders of a particular scheme are maintained and managed separately from other schemes and any profit/loss from the assets accrue only to the unit holders of that scheme.

Q11. What is Systematic Transfer Program (STP)?

A. A plan that allows the investor to give a mandate to the fund to periodically and systematically transfer a certain amount from one scheme to another.

Q12. What is Unrealized Gain or Loss?

A. Increase or decrease in the prices of securities held by the fund.

Q13. What is an Asset Management Company?

A. An Asset Management Company (AMC) is an organization that helps clients find a variety of options to invest their funds in – Mutual Funds, Hedge Funds and pension plans etc. without minimum investment requirements. They mobilize and manage funds on behalf of their clients and earn income by charging a fee to their client.


Q14. What is NAV?

A. NAV is Net Asset Value and is the price at which an investor buys fund shares from a fund company and sell them to a fund company. NAV is the total value of the securities in the fund minus the liabilities and divided by shares outstanding. It represents a fund’s per share market value and is calculated by the AMC at the end of every business day. NAV= Market value of the fund's investments + Receivables + Accrued Income- Liabilities -Accrued Expenses


Q15. What is Exit Load?

A. Exit load is the commission or fees charged when an investor exits, redeems or transfer to another scheme from a mutual fund. It is a fee imposed to discourage investors from withdrawing or selling.


Q16. What is Purchase price?

A. It is also called the ‘Offer Price’. Purchase price is the price paid by an investor to purchase a unit of a mutual fund scheme. It usually has a sales load or sales fee attached to it.


Q17. What is redemption price?

A. Redemption price is the price received on selling units of open-ended scheme. If the fund does not levy an exit load, the redemption price will be same as the NAV. The redemption price will be lower than the NAV in case the fund levies an exit load.


Q18. What is Repurchase price?

A. Repurchase price is the price at which a Mutual Fund of close-ended scheme repurchases its units. Repurchase can either be added while calculating NAV or it can have an exit load. This is also called the ‘Bid Price’.


Q19. What is a Switch?

A. Switch is the process of transferring an investment from one fund to another. For example, an investor may switch his assets between funds in the same family or into a different family entirely. Some Mutual funds allow investors these options.

Q20. What do I get as proof of my holdings?

A. You get an "account statement" which is similar to a bank passbook. The account statement is a non-transferable document which shows details of all purchases and sales, along with the price at which the purchase or sale was made. It will also show the, amount invested and redeemed to date and the number of units held, helping you track your investments.
A fresh account statement will be sent to you reflecting the updated holdings of the unitholder after every transaction. Under normal circumstances, the account statement will be sent to you within 3 working days after the date of receipt of the purchase or redemption request at any of the Investor Service Centres. If an applicant so desires, the Asset Management Company can issue a non-transferable unit certificate to the applicant within 6 weeks of the receipt of request for the Certificate.

Q21. Is there any minimum lock-in period for my units?

A. There is no lock in period in the case of open-ended funds. But for tax saving funds, a minimum lock in period applies. For saving schemes under section U/s 88 and U/s 54EA, there is a 3 years minimum lock in period. For section U/s 54EB, it is 7 years.

Q22. What are the factors that influence the performance of Mutual Funds?

A. The performances of Mutual funds are influenced by the performance of the stock market as well as the economy as a whole. Equity Funds are influenced to a large extent by the stock market. The stock market in turn is influenced by the performance of the companies as well as the economy as a whole. The performance of the sector funds depends to a large extent on the companies within that sector. Bond-funds are influenced by interest rates and credit quality. As interest rates rise, bond prices fall, and vice versa. Similarly, bond funds with higher credit ratings are less influenced by changes in the economy.

Q23. What is KYC and how to get KYC verified?

A. All the account opening , Client Due Diligence checks are performed as per the uniform Know Your Client (KYC) procedure prescribed by the local regulator, Securities and Exchange Board of India (SEBI) applicable for clients while opening accounts with any intermediary in the securities market. SEBI has formulated the KYC Registration Agency (KRA) Regulations, 2011, whereby entities registered as KRA with SEBI are authorised to confirm the KYC checks for the Clients participating in securities markets. Any intermediary registered with SEBI is required to perform the initial KYC of its clients and upload the details on the system of the KRA. In India KRA is the only entity authorized to approve the KYC of the Client. Clients will need to submit their documents to SEBI registered entities like AMCs or other securities companies.

Q24. How to add/cancel/modify nominee?

A. You can add/cancel/modify nominee at any time before you redeem your mutual fund units by filling up the prescribed request form to your AMC.

Q25. What’s the procedure to start investing in Mutual Funds after the KYC Process?

A. All investors who seek to invest in Mutual Funds (including Guardian of a minor applicant or a Power of Attorney holder) irrespective of the amount of investment. Once the KYC is duly completed in all regards, the investor needs to produce a copy of the acknowledgement when investing for the first time with a Mutual Fund. Investors must attach their KYC Acknowledgement along with the Investment Application Form or Transaction Slip while investing for the first time in a mutual fund.

Q26. What is NFO?

A. NFO stands for a New Fund Offer. When a new fund is launched for investors, it is known as a NFO. A NFO could also be the launch of additional units of a close-ended fund.

Q27. What is a Systematic Investment Plan (SIP)?

A. A Systematic Investment Plan (SIP) is a convenient method of investing in mutual funds. Under this plan, an investor contributes a fixed amount towards the mutual fund scheme at regular intervals, and gets units at the prevailing NAV.
Investing in SIP offers two major benefits: - You can start investing with a small amount - You can average out your investment, as SIP involves buying units at different points of time and at different NAV levels

Q28. What is a Systematic Withdrawal Plan (SWP)?

A. Under a Systematic Withdrawal Plan (SWP), an investor redeems a fixed number of mutual fund units at regular intervals.

Q29. What is an open-ended mutual fund?

A. Open-ended funds can be bought and sold at any time; they have no fixed tenure.

Q30. What is a close-ended mutual fund?

A. You can buy units of close-ended mutual funds only when a mutual fund company launches the fund. Once you buy them, you have to hold your investment for a fixed tenure.

Q31. What are the different options that mutual funds offer?

A. Investors have varying investment needs. To meet this, Mutual Funds offer various investment plans like.

Growth Option

Dividend is not paid-out under a Growth Plan and the investor realises only the capital appreciation on the investment.

Dividend Payout Option

Dividends are paid-out to investors under a Dividend Payout Option. However, the NAV of the mutual fund scheme falls to the extent of the dividend payout.

Dividend Re-investment Plan

The dividend accrued on mutual funds is automatically re-invested in purchasing additional units in open-ended funds.

Insurance Plan

These schemes offer insurance cover as part of the investment to investors.

Systematic Investment Plan (SIP)

Investors are given the option of giving post-dated cheques (or a direct debit of the bank account) in favour of the fund. The investor is allotted units on a pre-determined date specified in the Offer Document at the applicable NAV.

Q32. Are returns from mutual funds guaranteed ?

A. Mutual Funds do not offer guaranteed returns to investors. While SEBI regulations allow Mutual Funds to offer guaranteed returns subject to the Fund meeting certain conditions, most Funds do not offer such guarantees. In case of a guaranteed return scheme, the sponsor or the AMC, guarantees a minimum level of return and makes good the difference if the actual returns are less than the guaranteed minimum.

Q33. How is the ELSS offered by MFs? How is the return in the ELSS compared to other schemes like PPF and NSC?

A. The Equity Linked Savings Scheme (ELSS) could be open-ended or close-ended in nature. Majority of the ELSS schemes are open-ended. This means that they are open for subscription on all business days. As the name suggests, the scheme primarily invests in equity market by buying equity stocks of companies listed on the stock exchanges. The units of the scheme are offered at the NAV (net asset value). The NAV is announced for all business days and keeps changing primarily depending upon the movement in the prices of stocks held in the portfolio of the scheme.

Equity as an asset class has given a higher return over the long term. ELSS has the potential to give substantially higher returns as compared to that from PPF or NSC over the long-term. The returns from PPF or NSC are in the range of 8% and at times may not beat the inflation. Returns from ELSS could fluctuate depending upon the performance of the equity market and also the stock selection criteria of the particular fund manager. Returns from ELSS could even be negative in the short to medium term. As on 31st December, 2009, the average compounded annualized growth rate (CAGR) over 3 and 5 years period by the ELSS category of Funds was 8.2% & 20.1% respectively.

ELSS also scores over other tax saving schemes since it offers tax free return (long-term capital gains and dividends are totally tax free as per the current tax structure). Only PPF offers tax free return but it has a maturity period of 15 years.

Q34. What is online Mutual Fund?

A. Online Mutual Fund is an initiative of Bajaj Finance Limited (BFL) along with MF Utility (MFU) enabling the customer to transact online through our online portal -Experia. For transacting online, the customer should have a registered Common Account Number (CAN).

Q35. What is MF Utility (MFU)?

A. BFL tied up with MF utility (MFU) which is an initiative of the Mutual Fund industry to create a single transaction platform for Mutual Fund. The key feature of MFU system is that it facilitates the investors with a Common Account Number (CAN) which enables them to transact in multiple schemes of various Mutual Funds participating in MFU through a single transaction and consolidated payment.

Q36. Who operates and owns MF utility (MFU)?

A. MFU is operated by MF Utilities India Pvt. Ltd (MFUI) which is equally owned by the participating Asset Management companies (AMCs). Asset management company is an investment management company that invest funds of retail investors in securities as per their stated objectives.

Q37. How confidential is the data submitted through MF utility?

A. No transaction data will be stored in MFU for beyond a certain period. Besides, the MFU infrastructure has multi-layered security features which are thoroughly tested through independent security testing agencies. MFU will only act as a “Transaction Aggregation Portal” which will accept and forward the transaction to the respective AMC/RTA.

Q38. How many participating Asset Management Companies (AMCs) are available for online transaction?

A. Asset management company is an investment management company that invest funds of retail investors in securities as per their stated objectives. BFL enables you to transact online in the below 13 AMCs.

Sr. No. Asset Management Companies (AMC)
1 Axis Mutual Fund
2 Birla SunLife Mutual Fund
3 DSP BlackRock Mutual Fund
4 Franklin Templeton Mutual Fund
5 HDFC Mutual Fund
6 ICICI Prudential Mutual Fund
7 IDFC Mutual Fund
8 Kotak Mutual Fund
9 L&T Mutual Fund
10 Reliance Mutual Fund
11 SBI Mutual Fund
12 TATA Mutual Fund
13 UTI Mutual Fund

Q39. What is the benefit of transacting through BFL online Mutual Fund?

A. Following are the benefits of investing through BFL online Mutual Fund:

  • Generation of Common Account Number (CAN), which is an industry level folio number allotted to an investor by MFU
  • Common Transaction Form (CTF): CAN will facilitate Investors to transact in multiple schemes across Mutual Funds participating in MFU using a Common Transaction Form (CTF)
  • Single consolidated payments (for purchases)
  • Single portfolio view
  • Facilitates registration of one debit Bank Mandate for multiple SIP registrations using a Common Transaction Form
  • Helps investors update changes in one place
  • Facilitates KYC Registration/Modification at one place at the time of CAN Registration
  • Single point for query resolution

Q40. Can I invest in mutual funds through channels other than Bajaj Finance Limited online portal - Experia?

A. Yes. You can visit your nearest BFL branch where you will be assisted by our Relationship Manager for investing in mutual funds.

Q41. What are the types of transaction that I can execute using BFL online Mutual Fund portal?

A. You can execute the following type of transactions using online Mutual Fund portal:

  • Purchase funds
  • Redemption of funds
  • Switch between mutual funds
  • Invest in SIP (Systematic Investment Plan)
  • Switch MF investments through Systematic Transfer Plan (STP)
  • Redeem your MF units through Systematic Withdrawal Plan (SWP)

Q42. How can I contact BFL Customer Service team?

A. We have a dedicated Customer Service team which can be reached on wecare@bajajfinserv.in for all your queries and requests. We will get back to you within <48> working hours.

Q43. What is CAN?

A. CAN (Common Account Number) is an industry level folio number allotted by MF Utility to an investor. Using CAN, the investors will be able to submit a single request for multiple transactions in various schemes across Mutual Funds using a single form/payment.

Q44. Will investors be able to have multiple Common Account Numbers (CAN)?

A. When an investor wants to initiate change in any of the details mentioned below, he will need to create a new CAN.

  • Number of Investors i.e. 1 or 2 or 3
  • Order of holding i.e portfolio held by individual like equity fund, debt fund, balanced fund etc
  • Mode of holding i.e. Single, Joint and Anyone or Survivor
  • Social (Tax) Status i.e. Individual, Company, Non-Resident etc.

Q45. Do I have to pay any fees for CAN registration?

A. No. CAN generation facility is available free of cost.

Q46. How long does it take for CAN to be registered?

A. CAN registration takes approximately 4 working days. All you need to do is:

  • Download CAN registration form from our website
  • Attached relevant documents
  • Courier form and documents to our nearest branch
  • You will receive an SMS confirming CAN registration, alternatively you can also view your CAN registration status on BFL customer portal –Experia, within 4 working days

Q47. How do I register CAN

A.

  • Download CAN registration form from our website
  • Attached relevant documents
  • Courier form and documents to our nearest branch
  • You will receive an SMS confirming CAN registration, alternatively you can also view your CAN registration status on BFL customer portal–Experia, within 4 working days

Q48. Do I have to fill the CAN registration form every time I make a transaction through MFU?

A. No. CAN generation activity is a one-time process. Once CAN is generated, you can transact freely whenever you want. All your transactions will be mapped to the CAN already generated and mentioned during transaction.

Q49. I have submitted my CAN registration form along with all the necessary documents 4 days back but still I have not received any update, what should I do?

A. You will receive an SMS confirming CAN registration, alternatively you can also view your CAN registration status on BFL customer portal–Experia, but if still you have not received any update then please write to us at wecare@bajajfinserv.in for status update on your CAN registration.

Q50. Why am I required to submit cancelled cheque along with CAN registration form?

A. A cancelled cheque is required to ensure that the bank account mentioned in the CAN registration form is registered in your name. The cheque should have your name pre-printed on it. If your name does not appear on the cheque, then you will have to send any one of the following documents along with the cancelled cheque:

  • A self-attested copy of your bank statement (not more than 3 months old)
  • A self-attested copy of your bank passbook with some recent transaction entries

Q51. Can POA (Power of Attorney) holder request for CAN registration on behalf of the applicants?

A. No. A POA holder cannot request for a CAN Registration on behalf of the applicants.

Q52. How will the existing folios/investment be migrated/linked to MFU?

A. No.MFU will not migrate the existing investments of the investors. However, upon creation of Common Account Number (CAN), MFU will map the existing folios of the investors across mutual funds registered with MFU to the CAN, based on the PAN, holding pattern and other parameters.

Q53. When can I start transacting post CAN registration?

A. Once your CAN status starts reflecting as ‘YES’ on Experia, you can go ahead and start transacting online.

Q54. I have already registered CAN through other distributor. Can I transact online through BFL using my existing CAN?

A. Yes. CAN generation is a one-time activity. If your CAN is already registered and you are an existing BFL customer, you can transact online through Experia.

Q55. Is CAN transferable?

A. CAN is not transferable. In case of eventualities like demise of one or more holders in the CAN, the surviving holders have to request for transmission with us. We will have the same processed with MF Utilities India Pvt. Ltd (MFUI). Please note process for CAN transmission is similar to new CAN registration process as mentioned above. The Process for CAN registration involves following steps:

  • Download CAN registration form from our website
  • Attached relevant documents
  • Courier form and documents to our nearest branch
  • You will receive an SMS confirming CAN registration, alternatively you can also view your CAN registration status on BFL customer portal–Experia, within 4 working days

Q56. In case of joint holding, can I provide second applicant’s bank account details as the default bank while CAN Registration?

A. No. You need to provide primary holder’s bank account details as the default bank while CAN registration.

Q57. Is KYC Registration mandatory for investing in Mutual Fund

A. Yes. You need to be KYC (Know Your Customer) compliant for transacting in Mutual Funds. This is a mandatory requirement as per Securities and Exchange Board of India (SEBI) guidelines.

Q58. I am not a KYC compliant customer. Can I get a CAN created for me?

A. KYC compliance is compulsory for CAN creation. If an investor is not already KYC compliant, MF Utility (MFU) will facilitate KYC registration for investors along with creation of CAN.

Q59. In case of joint application, is the second applicant also required to submit his KYC documents?

A. Yes. All the applicants are required to be KYC compliant for investing in Mutual Funds. If KYC is not registered for the second applicant, you will have to submit his/her KYC application and documents also along with CAN Registration Form.

Q60. How can I register my KYC?

A.

  • MFU provides a facility to customer to get his KYC Registered along with CAN Registration Form. For doing so, follow below steps:
  • Download KYC registration form from Experia
  • Attach relevant documents & Sign form
  • Courier KYC Application form and documents (id and address proof) to our nearest branc
  • Once the KYC status reflects as ‘YES’ on Experia, you can go ahead and transact online.

Q61. I have submitted my KYC registration form along with all the necessary documents 4 days back but still the KYC status is reflecting as ‘NO’ on Experia, what should I do?

A. You can view your KYC registration status on BFL customer portal – Experia, within 4 working days of submission of form at Branch. But still if you have not received any update then please write to us at wecare@bajajfinserv.in for status update on your KYC registration.

In case any additional documents are required, our team will get in touch with you.

Q62. I have submitted KYC registration form along with CAN Registration form, when can I start transacting online?

A. Once your CAN and KYC status starts reflecting as ‘YES’ on Experia, you can go ahead and start transacting online.

Q63. I want to change my address in the records. What should I do?

A. To change your address in the records, you need to fill and sign the KYC Modification Form and send the same along with the self-attested copy of address proof (of the address which is required to be updated in the record) to our central operations unit on the address mentioned below:

“Customer Service Team,
Bajaj Finance Limited (Back Office Unit)
Tata Consultancy Services
Electronic Sadan No. 3 MIDC
Bhosari, Pune 411026. Maharashtra, India.”

Alternatively , you may courier the documents to our branch address

Q64. I have submitted address change request & submitted all the necessary documents for it few days back but still it’s not updated in BFL records, what should I do?

A. Please write us at wecare@bajajfinserv.in to know the status on your address change request.

Q65. How can I change my default bank account registered at the time of CAN Registration?

A. You need to download the CAN Registration Form from Experia and fill the bank account details (against ‘Default and Primay Bank Mandate for Payout’ field) you want to update in the records. The filled CAN Registration Form along with cancelled cheque copy is required to be sent your nearest BFL Branches.

The cheque should have your name pre-printed on it. If your name does not appear on the cheque, then you will have to send any one of the following documents along with the cancelled cheque:

  • A self-attested copy of your bank statement (not more than 3 months old)
  • A self-attested copy of your bank passbook with some recent transaction entries

Q66. How can I add additional bank account(s) with MFU?

A. You can add up to five Bank Accounts (including Default and Primary Bank Account) at the time of CAN registration. If your CAN is already registered and you wish to add additional Bank Accounts, you can do so by filling the CAN registration form and specifying therein the additional bank details.

In this case, you will have to submit the cancelled cheque copy along with the CAN registration form for each of the Bank Account specified. The cheque should have your name pre-printed on it. If your name does not appear on the cheque, then you will have to send any one of the following documents along with the cancelled cheque:

  • A self-attested copy of your bank statement (not more than 3 months old)
  • A self-attested copy of your bank passbook with some recent transaction entries

Q67. If my existing Bank details in the folio are different from what I wish to register under CAN, do I need to change the bank details in the folio before I open the CAN?

A. No, you need not to change the Bank details. You can register different bank accounts under the CAN without getting the details changed in the folio. Both, the new accounts and the existing accounts will continue to exist. When redemptions are done by quoting CAN, the default bank account registered under the CAN will be utilized for payout. While submitting the redemption form, you need to tick the appropriate choice of bank account for payout.

Q68. What are the payment options available to me for online transaction?

A. The following Payment Options are available to you in case of online transaction:

  • Net Banking
    NEFT
    RTGS
  • PayEezz
  • Bank ECS Mandate (in case of SIP)

Q69. What is the cut-off time for online Mutual Fund transactions?

A. Transactions can be submitted 24*7. There is no specific cut-off time for transaction submission through MFU. The transaction would be time-stamped as per the MFU server time upon successful submission to MFU. The time-stamp will be considered for NAV applicability as per the NAV rules define for the scheme transacted.

Q70. I want to change my current bank details for my ongoing SIP. What should I do?

A. You will have to first get the additional bank details updated under CAN by submitting change of bank mandate form.
You cannot change your bank details for ongoing SIP. Once the new bank details are updated under CAN you will have to cancel the existing SIP & submit fresh SIP registration request online

Q71. I want to change SIP date mentioned on the Form. What should I do?

A. You cannot change the SIP date mentioned in the form. You need to cancel the current SIP and a fresh SIP Registration will have to be done through Experia.

Q72. How can I register a fresh SIP?

A. 1. To register a fresh SIP, login to Experia & click on buy or sell option in mutual funds tab

2. This will redirect you to the MFU portal & select SIP option as a transaction type on MFU portal. Fill all the details & click on submit button.

Your SIP is registered

Q73. How can I access consolidated Mutual Fund statement online?

A. You need to follow the below steps to access your consolidated mutual fund statement online:

      Go to www.camsonline.com Click on ‘Investor Services’ Tab
      Click on ‘CAS - CAMS, KARVY, FT, SBFS’
      Enter your registered email address and a password (this need not be your email ID’s password; this is just a password that CAMS will use to encrypt the file that they will be sending to you)
      Click on Submit.

    The statement will be sent to your registered email id provided above within an hour. You can access the same using the password mentioned above.

    Alternatively you can also request for your Mutual funds statement of accounts through our customer service channel < >

Q74. Where can I see my portfolio on Experia?

A. You can check your investment portfolio under MY PORTFOLIO tab in BFL customer portal Experia.

Please note your portfolio will be updated on customer portal Experia with a lag of 4 working days. Ex. If you have purchased / redeemed your funds on 4th Apr 16 , the same will be updated on Experia on 8th Apr 16.

Q75. How to do transaction online for buying & selling Mutual Funds?

A. Step 1. Login to Experia & select “Mutual Fund” tab

Step 2. Select BUY/SELL Mutual Funds tab

Step 3. Click on BUY/SELL option

Step 4. It will redirect you to MFU portal where transaction can be done, Click on CAN TRANSACTION

To Buy:

Step 1:To buy,

Click on the “Purchase” option shown on MFU portal.

Step 2. To buy, enter all the mandatory fields and select the Asset Management Company(AMC) and scheme to be purchased, enter amount to be invested and select banking details. Post filling all the necessary information, click on SUBMIT button.

Step 3. You will be redirected to the Payment Gateway for paying your investment amount.

To Sell:

Step 1. To sell “Redeem” option shown on MFU portal

Step 2. To sell your MF units select all the mandatory fields AMC details, schemes, redeem option & dividend option & click on the ‘Submit’ button.

Q76. What can I do if my transaction fails?

A. You have to reinitiate the transaction from the first step if your existing transaction fails.

Q77. I have purchased few units of MF today but why am I unable to see my purchased units in my portfolio post transaction?

A. You will be able to see your purchased units in your portfolio post 4 working days of transaction. If you still face any queries please write to us at wecare@bajajfinserv.in for further clarification.

Q78. I am unable to see annualized return added to my portfolio, what should I do?

A. Your portfolio gets updated on daily basis as per the mutual fund NAV closed for the day. For further clarifications on annualized returns please write us at wecare@bajajfinserv.in for further clarification.

Q79. When will my bank account be credited post redemption of my mutual fund units online?

A.Your bank account will be credited within 2-4 days’ post submission of your redemption request online. If your account is not credited after 4 days of redemption request please write us at wecare@bajajfinserv.in for further clarification.



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