Innovators and early adopters in India are implementingElectronic Health Records (EHR) services to streamlineclinic processes and workflows. In times of lengthy paper trails, inaccessible patient records, unreadable scribbles, and high document storage cost, choosing an EHR software is of critical importance.
So, how should you select an EHR solution? Think of the selection process as a long-term relationship between your clinic and the EHR vendor. Consider the following points while choosing an EHR software -
1. Problem solving capability
Most professionals resort to implementing an EHR software due to problems arising from untraceable physical records, unorganized workflow, or heavy workload. If the system is unable to solve any of the above-mentioned issues or any specific problem you face, it is prudent to search for a new service provider.
2. Customization
The requirement of a pediatrician is different from that of a gynecologist. Check whether the EHR software is customizable according to your practice
size, staff volume, department integration, and workflow.
3. Cost factor
Compare the cost, features, and services provided by your EHR vendor. Check for the pricing model employed by the seller along with associated maintenance and support fees. Typically EHRs can cost you anywhere between Rs.45,500 to Rs.3,25,00 per month. You can also fund buying an EHR software with flexi loan facilities available for doctors.
4. User-friendly interface
If your staff find the software difficult to use, it can create more problems than it solves. Look for a vendor that provides comprehensive training sessions and support to your staff members, in order to make the most of the solution.
5. Maintenance and support services
Routine ironing-out of bugs is essential for a pleasant experience. Also, if customizations are required, the vendor must be equipped to implement the desired changes. Choose a vendor that provides round-the-clock customer service, to enable quick resolution of queries.
6. Updated certification
ICD-10 is currently the latest diagnostic code standard. Ensure that the solution is updated to the latest standard, else it could lead to further complications.
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