How credit card refunds work: A simple explanation

Here’s how the credit card refund process works and what to expect in this simple explanation of the system.
How credit card refunds work: A simple explanation
4 min read
25 July 2023

Imagine purchasing a new outfit online with your credit card. You eagerly await its arrival, only to find that it does not quite fit. Typically, you might be stuck with the purchase, and your cash might go down the drain. But, with credit cards, there is a light at the end of the tunnel - refunds! Credit card refunds can be a lifesaver when a purchase does not go as anticipated. Let us take a closer look at how credit card refunds work and how they can save the day when things do not go as planned.

What is a credit card refund

A credit card refund is a reversal of a transaction in which the customer receives a reimbursement of the amount charged on their credit card. Refunds can occur in two situations - when the merchant agrees to process a refund (typically in case of order return or cancellation), or when the customer disputes an incorrect charge (typically in the case of overpayment or fraud charges).

How are refunds issued

To initiate the refund process, the customer needs to contact the merchant and refer to their refund policy. It is crucial to understand the merchant's return policy, which usually includes timelines and return guidelines. Once the refund is processed by the merchant, it would take around three to ten business days to reflect on the customer's credit card statement.

When a credit card refund is issued, it will appear on the credit card statement in the form of a credit which will be deducted from your pending amount and will be reflected as a negative number. It is important to carefully review the statement to ensure refunds are correctly reflected and contact the issuer if there are any discrepancies or questions.

How long does it take to get a refund

Typically, it takes anywhere from three to ten business days for refund to reflect on the credit card statement. The reflection time may depend on various factors, such as the merchant's refund policy and bank processing time.

While credit card refunds can save customers from unnecessary expenses, it is crucial to understand the policies involved. It is wise to check the credit card issuer's dispute resolution process, timelines, and policies.

Also read: How to increase your credit card limit.

Tips for handling credit card refunds

Keep receipts and documentation: You must save all your receipts every time you make a purchase using your credit card. You may need them later for the refund process.

Check your account after your refund query: Do check if your refund has been processed within 7 days. Sometimes, there could be a unintended miss at your issuer’s end.

Contact your issuer: The refund should reflect in your credit card account within 7 days in an ideal situation. If it hasn’t, then contact your merchant to validate if they have reversed the money. If the merchant confirm the refund, contact your card issuer to inquire about the status.

In conclusion, credit cards are an essential financial tool that numerous people rely on for convenience and flexibility. Refunds are an important aspect of using credit cards. In addition to refunds, credit cards offer a multitude of benefits, including rewards, cashback incentives, and the ability to build credit.

Choose from a wide range of Bajaj Finserv credit card options. Use your credit cards responsibly and enjoy exciting rewards!


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Frequently asked questions

Can I transfer the credit card refund to my bank account?

No, you can not do transfer the credit card refund to your bank account. Any refund on your card will be added to your credit limit.

How long does it take for a refund to process on a credit card?

A credit card refund can take 3 business days to 7 business days. If it doesn’t happen within the time frame, you should contact your card issuer over an email or a call.

Why is my refund not showing up on my credit card?

It can either be an error or the refund has not been processed. In such cases, it is suggested that you contact your card issuer to validate.