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Health Package Teleconsultation & OPD Cover Plan

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Amid increasing healthcare costs, the expenses for out-patient treatment can drain one’s savings. However, with a medical plan, one can reduce the costs for these consultations and get covered against these unforeseen medical expenses.

Health Package 3- Teleconsultation and OPD by Bajaj Finserv offers unlimited teleconsultations with doctors for 1 year and 4 OPD consultations, which can be availed 24-7 using live video and voice call at premiums of just Rs. 2240. 

Plan Details

Here are the details of this plan.

Product Services Price including GST
Teleconsultation Unlimited teleconsultation
Rs. 2240
OPD consultations 4 OPD consultations

Eligibility: Individuals who are 18 and above can apply for this plan. The age is considered as per your last birthday.

Plan Validity:The plan is valid for a tenor of one year.

What's Covered

Here’s what’s covered in this plan.

  • Money-in-bank

    Teleconsultation

    Consult doctors from the comfort of your home at the click of a button.

    • Avail teleconsultation with live video and voice calls with a doctor.
    • Get availability of general physicians and specialists.
    • Get general physician consultations via the "Live Doc India by Allianz Partners" app and for specialist consultations, call the toll-free number.
    • Get in touch with specialists and doctors who are available 24-7.
    • Upload medical reports, pictures or prescriptions to consult with the doctor.
    • Get e-prescription on the app in case of general physicians, and over email in case of specialists.
    • Get consultations in English and Hindi.
    • Avail unlimited teleconsultations during the year.i

    Allianz assistance is valid only in India:

    Sr. No.

    Covered event

    Medical teleconsultation

    Consultation with a physician/registered medical practitioner for illness or injury which is not a medical emergency or life-threatening.


    The doctor answers the beneficiary’s questions concerning his/her medical condition following a hospitalisation/immobilization/illness and the prescription made by the treating doctor. The doctor provides an opinion regarding what a specific individual should or should not do to restore or preserve health.  Information on general health issues such as health care facilities, risk factors, general medical issues, drug issues, preventive information, information on alternative medicine, and pain management centres is provided.

    • General physicians can be consulted through app by following the steps below:--
    Teleconsultation is delivered via the LiveDoc India by Allianz Assistance App.

    Install the App and register yourself to use LiveDoc India by Allianz Assistance:
    • Create your account on the app
    • Select 'I am a covered customer'
    • Enter membership no. and date of birth
    • Sign-in to LiveDoc India by Allianz Assistance
    • Click on 'See a doctor now'
    • Consult a doctor via call
    • For specialists’ consultations, follow the steps below:
    1. Call on toll-free number- 1800-419-0660 to reach the helpdesk for Allianz Assistance or Health Wise.
    2. Allianz Assistance agent will take the request and arrange a call back from the specialist.


    The specialist doctor will call you and provide consultation, the prescription will be sent to you through an SMS or over customer email ID

  • Money-in-bank

    OPD vouchers

    Allianz Assistance provides up to 4 consultations. The vouchers will be valid for specific hospitals only and the consultation can be used to visit either a general physician or a specialist.

    Waiting period of one month is applicable for availing this benefit. Waiting period is not applicable in the subsequent years if the membership has been renewed without break.

    The services will only be provided in the following cities: -

    CHANDIGARH

    SURAT

    AHMEDABAD

    PANCHKULA

    MUMBAI

    KOLKATA

    MOHALI

    NAVI MUMBAI

    PUNE

    FARIDABAD

    THANE

    VIZAG

    GURUGRAM

    CHENNAI

    LUCKNOW

    GHAZIABAD

    SECUNDRABAD

    JAIPUR

    NOIDA

    HYDERABAD

    LUDHIANA

    DELHI

    BENGALURU

     

    How to avail of OPD facility

    Here are the steps to access the OPD facility

    1. Call on toll-free number- 1800-419-0660 to reach the helpdesk for Allianz Assistance
    2. Allianz Assistance agent will assist you in fixing the appointment for the preferred medical service
    • The agent will confirm the booking via SMS and email

    Allianz Assistance helpdesk will call you back for appointment confirmation

What’s not Covered

Here’s what’s not covered in this plan.

Teleconsultation

  1. All medicines/ tests being prescribed by the doctor for treatment or further diagnosis.
  2. There will be times when the consulting doctor may not be able to provide an assessment using telehealth consultation. Doctors are trained to assess the appropriateness of conducting telehealth consultations on a case-by-case basis. They will ensure that each consultation meets the standards required for patient examination and evaluation. If they are unable to make a full, adequate assessment for advice, based on high-quality evidence, they will recommend the subscriber to visit a doctor physically.
  3. Teleconsultations when the teleconsultation service identifies a medical emergency.

How to Apply

Click on ‘Apply Now’ button and share your basic details in the online application form

Check and confirm your application by entering the OTP received on your mobile number

Pay the premium via credit/debit card, UPI, mobile wallet, or any other available online payment mode

You will receive the details of your membership via email/WhatsApp

Claim Process

You can raise a claim by reaching out to Allianz Assistance via one of the following ways: 

Allianz Assistance toll-free number – 1800 419 9039

Contact Us

In case you have any queries related to coverage, exclusions, or claims, please write to us at wecareinsurance@bizsupportc.com.

Disclaimer - Bajaj Finance Ltd. (BFL) is merely a distributor of this Product, owned by AWP Assistance (India) Private Limited (AWP/Allianz Assistance). Issuance of this product is at the sole discretion of AWP. This product shall be governed by AWP product T&C’s and BFL does NOT hold any responsibility for the issuance, quality, serviceability, maintenance and any claims post sale. This is not an insurance product.

Additional disclaimers You must provide us with complete and accurate information when purchasing the membership and requesting a benefit. Allianz Assistance may not be able to provide assistance or cover if you provide us with incorrect or incomplete information. This includes failure to cooperate in the settlement of the claim or failing to pass on important information or changes.

If you or anyone acting on your behalf makes a claim which is in any way false or fraudulent or supports a claim with any false or fraudulent statement or document, You will lose all benefits you have paid for in this Allianz Assistance. Allianz Assistance may also recover the cost of any previous benefits extended to you.

It is agreed by the subscriber that the Allianz Assistance is authorized to sub-contract the provision for part of the services to third-party service providers chosen by Allianz Assistance.

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