86.6 million
BFL's net app installs
Building for Tomorrow.
Building for a Billion Futures.
As India enters a defining era of economic and technological transformation, Bajaj Finserv's journey remains intertwined with the nation's aspirations.
Our AI-led strategy, FinAI & InsurAI, is now embedded in every process, transforming credit underwriting, claims processing, fraud detection, customer service and investment advisory. Customer relationships, data and institutional knowledge are now powered by the most transformative technology of our time. Every customer interaction is becoming smarter. Every risk decision, sharper. Every product, more personalised.
India is moving fast. We are building to make sure no one gets left behind.
A Snapshot of What Our Technology and AI-led Initiatives Delivered in FY2026
250 member AI unit
AI-focused talent across subsidiaries
6
Tech practices offered by BajajTech.ai
₹5,520 crore
Conversational AI enabled loan disbursals by BFL
69 million+
Vision AI processed application documents by BFL
52 million
Voice-to-data conversions for customer conversations (BFL)
65%
Customer servicing through AI voice and text bots at BFL
~55%
Customer queries resolved by Agentic AI at Bajaj Finserv Health
65%
Digital servicing via AI bots at Bajaj General
1.35 lakh
Sessions by Bajaj Life's smart pitch, a GenAI powered platform
40,000
Role plays by Bajaj Life's Smart Coach, a GenAI-powered platform
~67%
Reduction expected in TAT for motor claims through automated invoice processing at Bajaj General
AI Cloud Infrastructure at BFL
- Microsoft Cloud for most AI workloads
- Google Cloud Platform for voice and data
- Salesforce for native AI
Responsible AI
- Framework for Responsible and Ethical Enablement of AI (FREE) AI Board-level policy
- Dedicated AI security team led by Deputy CISO
- Observability and security platform under implementation
AI Outcomes
- 300+ AI-driven projects underway across the group
- 100+ projects deployed