Not an existing customer?

You’ll be surprised how easy it is to get a Durable, Digital and Lifestyle Loan with Bajaj Finserv, even if you’ve never used our services before. Just visit any of our 25000+ partner outlets across over 600+ cities in the country and our in-store representative shall guide you through the entire process..

For existing customers

Follow these steps to use our IVR:

  •  Dial 020 3957 5152 (call charges apply)
  •  Enter your 7-digit BFL Customer ID
  •  Select from various IVR options
  •  Access IVR in 10 languages: English, Hindi, Bengali, Marathi, Punjabi, Gujarati, Tamil, Telugu, Kannada and Malayalam
  •  Access to all loan details

Email

for all your queries write to us at wecare@bajajfinserv.in

SMS Updates

SMS <<keyword below>> to  +91 92275 64444
GETEMAIL  to know your current email address 
UPDEMAIL <New email ID> to update your email address  
GETADD to know your current mailing address
CUSTID to know your customer ID
LAN  to know your Loan Account Number
EMI LAN  to know your loan/ EMI details
EXPERIA to know your Experia User name and Password  
PIN to know your 4 digit PIN number
FEEDBACK  to share your valuable feedback  
SAT Y  to share positive feedback  
SAT N to share negative feedback
(Your mobile number should be registered with us for this facility). Standard SMS Charges applicable

Visit our branch to:

  • Change mode of payment (Swapping)
  • Purchase/cancel insurance policy
  • Foreclose loan
  • Claim refund

To know the address of your nearest branch click here.

Follow these simple steps to log in to our Customer Portal (Experia)

  • Visit customer portal
  • Log in using your user ID and password
  • Access all loan details
  • Manage your loans
  • View special offers