Terms & Conditions

  To view View
pdf Terms & Conditions (w.e.f 15-Feb-2016) img
pdf Titanium Card Offer T&C img
pdf Gold Card Offer T&C img
pdf Terms & Conditions for Retail EMI Personal Loan Conversion Scheme img
pdf My Wish My Card Cashback T&C img
pdf EMI Card - Festive Cashback promo August T&C img
pdf Independence Day Cashback Offer T&C img
pdf LFR Promo Terms and Conditions img
pdf Pantaloons Assured Cashback Terms and Conditions img
pdf Arvind Lifestyle Terms and Conditions img
pdf Shopperstop EMI Card Offer Terms and Conditions img
pdf REMI to PL Terms and Conditions img
pdf Brand Factory Terms and Conditions img
pdf Sparkling Diwali 2017 – T&C img
pdf EMI Network Diwali Promo - T&C img


Not an existing customer?

You’ll be surprised how easy it is to get a Durable, Digital and Lifestyle Loan with Bajaj Finserv, even if you’ve never used our services before. Just visit any of our 25000+ partner outlets across over 600+ cities in the country and our in-store representative shall guide you through the entire process..

For existing customers

Follow these steps to use our IVR:

  •  Dial 020 3957 5152 (call charges apply)
  •  Enter your 7-digit BFL Customer ID
  •  Select from various IVR options
  •  Access IVR in 10 languages: English, Hindi, Bengali, Marathi, Punjabi, Gujarati, Tamil, Telugu, Kannada and Malayalam
  •  Access to all loan details


for all your queries write to us at wecare@bajajfinserv.in

SMS Updates

SMS <<keyword below>> to  +91 92275 64444
GETEMAIL  to know your current email address 
UPDEMAIL <New email ID> to update your email address  
GETADD to know your current mailing address
CUSTID to know your customer ID
LAN  to know your Loan Account Number
EMI LAN  to know your loan/ EMI details
EXPERIA to know your Experia User name and Password  
PIN to know your 4 digit PIN number
FEEDBACK  to share your valuable feedback  
SAT Y  to share positive feedback  
SAT N to share negative feedback
(Your mobile number should be registered with us for this facility). Standard SMS Charges applicable

Visit our branch to:

  • Change mode of payment (Swapping)
  • Purchase/cancel insurance policy
  • Foreclose loan
  • Claim refund

To know the address of your nearest branch click here.

Follow these simple steps to log in to our Customer Portal (Experia)

  • Visit customer portal
  • Log in using your user ID and password
  • Access all loan details
  • Manage your loans
  • View special offers