Eligibility and Documents

To buy groceries and small appliances across our partner stores, you must be a Bajaj Finserv EMI Card holder.

If you are an EMI Card holder with ECS - Visit your nearest store and simply swipe and divide all you buy into no cost EMIs.

If you are an EMI Card holder without ECS-Submit below documents to nearest Bajaj Finserv branch

  1. Open ECS mandate duly signed (open ECS is same as other ECS with an extended period so that you don’t have to give a fresh ECS for your purchases in future)
  2. One cancelled cheque
  3. KYC documents (government issued photo ID proof and residence proof)
  4. One passport size photograph

Not an existing customer?

You’ll be surprised how easy it is to get a Durable, Digital and Lifestyle Loan with Bajaj Finserv, even if you’ve never used our services before. Just visit any of our 16000 + partner outlets across over 160 cities and 232 rural locations in the country and our in-store representative shall guide you through the entire process.

For existing customers

Follow these steps to use our  toll free IVR:

  •  Dial  020 3957 5152 (call charges apply)
  •  Enter  your 7-digit BFL Customer ID
  •  Select  from various IVR options
  •  Access IVR in 10 languages:  English, Hindi, Bengali, Marathi, Punjabi, Gujarati, Tamil, Telugu, Kannada and Malayalam
  •  Access to all loan details


for all your queries write to us at wecare@bajajfinserv.in

SMS Updates

SMS  <<keyword below>> to  +91 92275 64444
GETEMAIL  for your current email address 
UPDEMAIL  <New email> to update your email address 
GETADD  for your current registered email address
CUSTID  to know your customer ID
LAN  to know your Loan Account Number
EMI LAN  to know your loan/ EMI details
EXPERIA  to know your Experia user ID and password 
PIN  to know your 4 digit EMI card PIN
FEEDBACK  to give your valuable feedback 
SAT Y  give a positive feedback 
SAT N  to give a negative feedback
(Your mobile number should be registered with us for this facility). Standard SMS Charges applicable

Visit our branch  to:

  • Change mode of payment (Swapping)
  • Purchase/cancel insurance policy
  • Foreclose loan
  • Claim refund

To know the address of your nearest branch  click here .

Follow these simple steps to log in to our  Customer Portal (Experia)

  • Visit customer portal
  • Log in using your user ID and password
  • Access all loan details
  • Manage your loans
  • View special offers