Features and Benefits

CPP Asset Care is a unique protection service that provides you with a host of exciting offers and benefits, along with complimentary extended warranty insurance for your valued appliance.

  • Multi-Lingual Feature-Related Assistance Helpline - Get exclusive access to a dedicated helpline in multiple languages. The Asset Care helpline helps you understand features for a range of appliances in your home.
  • Single Call Card Blocking - Block all your valuable credit, debit, ATM cards of all banks by calling CPP’s toll-free 24-hour helpline (1800 419 4000)
  • Preventive Maintenance Service - Asset Care comes with a one-time free preventive maintenance service for your purchased appliance. This includes appliance cleaning and functional checking. You can avail this service by calling CPP’s helpline number.
  • F-Secure Internet Security (for laptop/PC) - F-Secure protects your laptop/PC against malware/hackers and enables secure net banking through its Banking Protection feature. What's more, its Parental Control feature creates a safe surfing environment for children.
  • F-Secure SAFE Device Security (for smartphone/tablet) - F-Secure SAFE Device Security provides protection for your smartphone/tablet with features such as remote Data Lock & Wipe, Call & SMS Blocker, GPS Tracking, Parental Control and Banking Protection.
  • Roadside Assistance Services - Asset Care offers you roadside assistance services for your car/ bike, including services such as vehicle towing, flat-tyre support, battery jump-start, fuel delivery among others. These services are available in 400+ cities across India, within 50 km from the city center.
  • LIVE TV Subscription - Asset Care comes with a free 12 month LIVE TV subscription, which allows you to watch a variety of your favorite channels live on your device of choice. The subscription includes a 7-day catch-up of available channels. This service is provided by DITTO TV.
  • Movies Subscription from Eros Now - Get a free 12-month subscription to Eros Now (Plus Pack) and watch your favorite movies, TV shows and listen to music on the device of your choice
  • Complimentary Extended Warranty Insurance - Asset Care provides complimentary extended warranty insurance for 12/24/36 months post the expiry of manufacturer’s warranty. Includes coverage (as covered in manufacturer warranty) for repairs/replacement costs up to the invoice value via nationwide service repair network with 400+ service center tie-ups. Complimentary extended warranty insurance feature is provided by Bajaj Allianz General Insurance Co. Ltd. (BAGIC) under the Group Insurance Policy taken by CPP for its Asset Care customers

Asset care is not available in Delhi NCR, Mumbai&suburbs, Pune, Surat, Baroda and Ahmedabad.

Categories Covered

  • CTV/LED
  • Refrigerator
  • Washing Machine
  • Air Conditioner
  • Camera
  • Microwave Owen
  • LED/3D
  • Laptop/iPad
  • Home Theatre
  • Handy cam
  • Mobile/PDA
  • Water Purifier
  • Vacuum Cleaner
  • Modular Kitchen – Fridge, Dishwasher, Microwave, Hub, Chimney, Coffee machine, Grinder, Blender, Food processor, Washing machine, Drier (Clothes), Grill
  • Watches
  • Fitness Equipment
  • Musical Instruments
  • Printer/Projector/Scanner/Fax Machine/Photocopy Machine
  • Electrical Items – Cooler, Gyser, Fan, Iron, Inventor, Home automation
  • Kitchen Appliances (*)
  • Furniture and Fixture

* - Kitchen Appliances include Mixer, Juicer, Dish Washer, Food processor, Electric Chimney, Grinder, Blender and Coffee Machine

 

Price Charts

The fees is decided as per Category, Invoice price and tenure of the Extended warranty.

How to Apply

  • Asset Care can be bought within 6 months of purchasing the Consumer Durable product.
  • Asset Care can be opted at point of sale while financing the new consumer durable appliance by Bajaj Finserv. You need to contact our sales representative at BFL desk, your asset care price will be added to your main loan EMI.
  • In case the new consumer durable appliance is not financed by Bajaj Finserv, you can also buy Asset care on cash at point of sale. Kindly contact our sales representative at BFL desk.
  • You can also opt for Asset care by calling our toll free no 1860 258 3030 or email us at cppindia.feedback@cpp.co.uk

Frequently Asked Questions



Q1. What is CPP?

A. CPP is a UK based MNC providing “Life Assistance Services” since 1980. It is present in 15 countries across the globe & has been working in India since 2008.


Q2. Why should a customer buy Asset Care?

A. The assistance features of Asset Care enable a customer to use a combination of Security/Entertainment/emergency benefits for oneself/one’s device as applicable under the membership from Day 1. Additionally, Under the Extended warranty feature of Asset Care, the customer can protect his appliance from malfunction and high repair costs post the Manufacture Warranty period.


Q3. What will the customer receive when he buys Asset Care?

A. Each customer will receive a physical Welcome pack which will be sent on his registered address:

  • Benefit Guide
  • Welcome Letter
  • Product Terms & Conditions
  • Insurer’s Letter & Terms & Conditions
  • Redemption codes

Also, an E-Welcome pack containing all of the above will be sent to the customer’s registered E-mail id.


Q4. What is the term of the Asset Care membership that a customer can purchase?

A. Asset Care membership can be purchased for a term of 1/2/3 years.


Q5. How does a customer cancel the Asset Care membership?

A. The customer can call CPP/Bajaj Finserv’s Toll free numbers to cancel the membership.


Q6. What if the customer does not receive the Welcome Pack?

A. The customer will contact CPP India’s toll free helpline number (18602583030) from Morning 11 AM to 9 PM Monday to Friday & his/her Welcome Pack will be re-dispatched. The customer can get his/her E-mail id also registered (if not done already) to receive E-Welcome pack.


Q7. What if the redemption codes received by the customer in the Welcome Pack do not work?

A. The customer should contact CPP India’s toll free helpline number (18602583030).


Q8. What documents needs to be submitted by the customer for making a claim?

A. The following documents need to be submitted:

  • Extended Warranty Policy Document
  • Photograph of appliance with identification or serial number and failure part (OPTIONAL)
  • Invoice Copy
  • Job Card Copy OR Survey Report
  • Id card ( PAN, Passport etc.)
  • NEFT Mandate Form OR Cancelled Cheque (required for electronic fund transfer)

Q9. When can the customer avail the benefits under the EW feature of the Asset Care Policy?

A. The Extended Warranty feature becomes usable once the applicable Manufacturer Warranty for the purchased appliance has expired.

Q10. What is the time frame for activation of the features provided through the redemption codes in the Welcome Pack?

A. The redemption codes need to be activated within 3 months of receipt of Welcome Pack.


Q11. Till when can the customer buy Asset Care?

A. Asset Care can be bought within 180 days from the date of invoice at the point of sale.


Q12. What if wrong details are captured in the Asset Care Policy?

A. The customer can get the correct details updated in his/her policy by calling CPP India’s toll free number (18602583030) & furnishing the relevant documents to effect the change.


Q13. What does Extended Warranty Policy covers?

A. Extended Warranty Policy is an insurance contract that covers the cost of repair/ replacement of consumer durable appliances arising out of unforeseen manufacturing defects or poor workmanship during the Policy Period of 1/2/3 years.


Q14. What is Manufacturer’s Product Warranty?

A. Manufacturer’s Product Warranty is a limited warranty provided by manufacturer of the product that covers manufacturing defects in the product.


Q15. The manufacturer warranty is wrongly mentioned on the EW COI, whom do the customer need to contact to get the same corrected?

A. Customer needs to contact the CPP helpline no, which will take the request for change in Manufacturer Warranty.

    In case the request for change is within 90 days, customer CAN PLACE THE REQUEST FOR CHANGE ON CALL ITSELF OR SUBMIT REQUEST LETTER OR COPY OF MANUFACTURER WARRANTY CARD.

    In case the request for change is after 90 days but UP TO 365 DAYS, customer is required to submit a request letter OR COPY OF MANUFACTURER WARRANTY CARD.

    In case the request for change is AFTER 365 DAYS, customer is required to submit a COPY OF MANUFACTURER WARRANTY CARD OR EMAIL FROM MANUFACTURER OR LETTER FROM AUTHORIZED SERVICE CENTRE.


Q16. What is Manufacturer’s Product Warranty Period?

A. Manufacturer’s Product Warranty Period refers to the period during which Manufacturer’s Product Warranty is applicable for the specific product. For majority of the consumer durable appliances, manufacturer’s product warranty is usually offered for a period of 6 months to 12 months. Please note that some parts of a particular product might have a different warranty period as compared to the overall product. As an instance, compressor (a part of refrigerator) has a usual warranty period of 5 years whereas the common warranty period for all other parts of the refrigerator is 1 year. Accordingly, 1 year shall be considered as the Manufacturer’s Product Warranty Period for this case.

Q17. Is Extended Warranty Policy transferable and renewable?

A. Please note that Extended Warranty Policy will expire if there is a change in ownership of the particular consumer durable appliance. Moreover, the policy cannot be renewed after expiry of the Policy Period.


Q18. If AC Compressor Warranty is of 5 Years and AC warranty is of 2 Years & if we want to do EW than EW will start after 2 Yrs. or after 5 Yrs.

A. EW starts after 2 Yrs.


Q19. Is gas leakage is cover under Extended Warranty

A. If Gas leakage is because of any manufacturer warranty we refill the same. Gas leakage on account of wear-tear will not be covered.


Q20. If customer change his product after EW done, then is there any problem arise due to change of Serial Number during claim.

A. We are making a SMS based process for updating serial number of a customer. Although if s/he doesn’t updates we validate it from invoice.


Q21. In ac/refrigerator/WM there are Manufacturer warranty cover as 1 Yr. (full) & 5 Yrs. (compressor/motor), will the EW coverage like 1+2 Yrs. (full) & 5+2 Yrs. (compressor/motor)? Please clarify.

A. Our EW starts after 1 Yr. i.e. 1+2


Q22. If the customer login the claim within how much time his product will get repair/replace.

A. This is subjective to parts that has got defect. Generally 90% call gets closed within 15 Days, in case of Panel and Mother Board it replacements take around 40 Days


Q23. If the gas leakage, will this cover under EW claim policy.

A. We cover gas leakage of AC in EW period


Q24. In remote location where there is no service provider, is there any opportunity to get the local service vendor empanelled with us.

A. We can definitely empanel local service provider if you can provide contact details of the provider we will share the same with BAGIC and get the same empanelled also customer can get the same repaired from Authorized service center and we will reimburse

Q25. Serial number is required of any product which we are doing EW??? or we need to put the original serial number which are on that product

A. You should try to get exact serial number in case of digital its compulsory, but if in case of large appliances serial number doesn’t match we verify with the invoice details of the customer


Q26. If manufacturer is giving 2 year warranty and FOS has convinced customer for 2 year EW policy, how many years does the policy will cover his product?

A. Our warranty will start after manufacturer warranty ends we will starts EW after 2 Yrs. Totally 4 yrs. warranty (2 yrs. manufacture + 2 yrs. extended) will be covered.

Q27. If the serial number in the bill and product does not match, will the policy be covered or not(as products getting delivered from ware houses and godowns there are many instances where the product serial no does not match with the invoice, but model remains the same)

A. If serial number doesn’t match we validate the product with Invoice number if invoice number matches we process the claim

Q28. If manufacture has given 03 Yrs. warranty & we have given 02 Yrs. warranty ( total warranty will be of 05 Yrs. ) but if the model is discontinued or parts are not available , in this case what will happen there will be a piece to piece replacement

A. If the product is non repairable we will declare the same total loss and post deducting 10% depreciation / Yr. we will return the remaining amount to customer to buy asset of his choice.


Q29. if the customer has taken open EW & transfer to some other city or any other remote place ,than how the person can claim form the same .

A. We have centralized call center number where he has to call and register claim we will provide him service anywhere in India


Q30. ARE THERE ANY DEDCUTIBLES WHICH THE CUSTOMER HAS TO PAY

A. THERE ARE NO DEDUCTIBLES

Q31. There is very little to be covered in case of a refrigerator/ac/washing machine/MWO moreover the parts are cheaper than LED, still the premium is higher, why?

A. Generally compressor breakdown is rare 5% for ac/refrigerator. 35% are mechanical breakdown and 60% are electrical breakdown.


Q32. Is the gas leakage in ACs covered under all circumstances?

A. We cover gas leakage under all circumstances except any physical damage