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CPP FoneSafe Lite

Your expensive smartphone enables you to communicate, browse, stay connected, transact, and carry out many other day-to-day functions. With your valuable personal information and confidential data stored on the smartphone, device damage can be a nightmare.

CPP FoneSafe Lite provides unique benefits and offers you more than protection for your device. The features include single number assistance, F-Secure Safe device security, ZEE5 subscription. CPP Fonesafe Lite Plan provides complimentary screen damage protection (up to two incidents).


Key Features and Benefits

  • F-secure safe device security (for smartphone and tablets only)

    CPP FoneSafe Lite comes with an F-Secure SAFE Device Security feature that safeguards your sensitive data from online threats and frauds. With this feature, you can explore the internet hassle-free, enjoy online shopping, do online payments, connect with friends and family.

  • ZEE5 all-access annual subscription

    CPP FoneSafe Lite comes with a 12-month Live TV subscription provided by ZEE. Watch TV shows, originals, movies, music and news and much more.

  • Single number assistance

    Just call CPP's customer care at 1860-258-3030 (Monday - Sunday, 11 am to 9 pm) for assistance related to your CPP FoneSafe Lite benefits.

  • Complimentary protection against accidental or liquid damage

    This plan ensures that the member’s smartphone is protected against loss or accidental damage up to the purchase price. This cover includes liquid damage as well. The protection starts from your date of purchase of a smartphone or tablet and is valid for 12 months.
    *You will be enrolled on the complimentary equipment damage protection benefit within seven days from your membership start date. An Indian General Insurance Company provides all-risk cover registered with IRDAI under the group insurance policy for CPP members. Please refer to group policy terms and conditions for more details.

Membership Details

Refer to the table below that shows membership details:

CPP FoneSafe Lite
Service Provider Name CPP Assistance Services Pvt Ltd.
Key Benefits F-Secure Safe Device Security, ZEE5 All-Access Annual Subscription, Single Number assistance,
Complimentary Screen damage protection (up to 2 incidents) *
Number of claims allowed in a membership year. Two
Assets Covered Mobile Screen
Validity Must be purchased within 15 days of the date of purchase.
Maximum claim amount per claim* 50% of handset/invoice value

*Note: The coverage offered cannot exceed the total invoice value of the smartphone. A maximum of 2 claims shall be addressed, during the membership period; subject to a maximum value of coverage at the time of loss and the prior claim is a partial loss. This coverage is offered through a registered General Issuer of India.

List of Smartphone Brands Covered under This Plan

The CPP FoneSafe Lite coverage to mobile phone models from the popular smartphone brands listed below:

Samsung Oppo Huawei
Apple iPhone Motorola Lenovo
OnePlus Nokia Micromax
Xiaomi Google Microsoft
Vivo Honor Gionee
LG Realme Asus

How to Purchase the policy

  • To apply for the product, click on ‘Apply Now’ and fill in the necessary details in the application form.
  • Make the fee payment online using your preferred mode of payment
  • Fill in your name and mobile number
  • If required opt for a call back from our representatives or complete the process by clicking ‘Buy now’.


Based on the cost of the handset, a standard deductible must be borne by the member for each claim unless specifically revised and altered by the issuer and mentioned in the Certificate of Protection. The details of the deductibles charged are mentioned in the table below:

Handset Value Deductible applicable
6000-19999 500
20000-29999 500
30000-49999 1000
50000-69999 1000
more than 70000 1000

Note: Deductible is applicable only for repair cases (no depreciation is applicable for repair cases) Depreciation is applicable only for total loss cases (no deductible is applicable for total loss cases)

How to process the claim

In an event of device damage, you can log in with your registered Membership No. / Mobile No. on the following portal to file a claim for the same.
Steps to file a claim through the above link:

  1. Enter your No. / Registered mobile No., click on Get OTP. Login using your registered mobile no. and the OTP received.
  2. To create a new claim against a device displayed, click on Create claim on. Enter incident date, details & click on Create Claim.
  3. You will receive a Service Request Number (SRN) via email and SMS
  4. Visit a brand-authorized service centre and get the device repaired. After visiting the authorized service centre, log in to the above portal to submit documents*
  5. Click on Claim Filing & Status. Click on Fill Form against your SRN/Membership No.
  6. Fill in the form details & upload the repair, Bill. Click on Next. Fill in the details & upload the Original Invoice and a Cancelled cheque copy. Click on Submit.
  7. Download documents and fill the Insurer Claim form | NEFT or Bank Mandate form | Statement Incident Form
  8. Click on the Print address and paste the printout (with the barcode) onto the envelope containing the physical documents. Send to: CPP Assistance Services Pvt. Ltd., CPP Claims Cell, D-139, Okhla Industrial Area, Phase 1, New Delhi - 110020

Note: *If the device cannot be repaired after visiting the authorized service centre, please provide the estimate provided by the service centre.

Major Policy Exclusions

  • Loss or damage of part which is part of manufacturer guarantee and warranty.

  • Loss or damage arising out of the appliance not being used by following the manufacturer’s instructions.

  • Replacement of any consumable item of the appliance, including but not limited to batteries, bulbs, plugs, cables, ribbons, belts, tapes, fuses, software etc.

  • Failure of parts that are subject to recall by the manufacturer of the appliance.

  • Loss or damage arising out of any external cause, including but not limited to fire, theft, explosion, water damage, acts of God etc.

  • Where the appliance is subject to commercial, rental or profit generation purposes.

  • Loss or damage arising out of overloading, strain, over-running, short-circuiting etc.

  • Loss or damage arising out of normal wear and tear.

  • Where there is a change of ownership of the appliance

  • Please refer to the exclusions as per the product Terms and Conditions

Claim/Assistance Contact Details

BFL Helpline: 08698010101

CPP FoneSafe Lite Helpline:   1860-258-3030

E-mail –

Mailing address:Ground Floor, Bajaj Finserv Corporate Office, Off Pune-Ahmednagar Road, Viman Nagar, Pune – 411014.

*For claim-related issues please refer to your terms and conditions and Group policy details.


Bajaj Finance Ltd. (BFL) is merely a distributor of this Product, owned by CPP Assistance Services Private Ltd. (CPP). Issuance of this product is at sole discretion of CPP. This product shall be governed by CPP product T&C’s and BFL does NOT hold any responsibility for the issuance, quality, serviceability, maintenance, and any claims post sale. The approval / rejection of a request for loan (to purchase smartphone and/or this product), shall be at sole discretion and subject to fulfilment of criteria prescribed by BFL.

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