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Grievance Redressal

We are committed to resolving your queries/issues within ten working days. If you do not hear from us within this time, or you are not satisfied with our resolution of your query, you can write to us at

The Grievance Redressal Officer investigates problems/issues raised by our customers and provides an impartial resolution. Our Grievance Redressal Officer, Mr. Satish Shimpi, is available on all working days as well as non-public holidays, between Monday to Friday from 9:30 am to 5:30 pm, on 020 3040 5120 (call charges as applicable).

Customer Experience Head

If you do not hear from our Grievance Redressal Team within 3 working days, we urge you to write to our National Head Customer Experience at

If your complaint/dispute is not redressed within a period of one month, you may appeal to the officer-in-charge of the Regional Office of DNBS at RBI, at the following address:

  • Officer-in-charge,
  • Reserve Bank of India,
  • Regional Office, DNBS, fourth floor,
  • opp. Mumbai Central Station,
  • Byculla, Mumbai – 400 008

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For Durable Finance & EMI card queries, call

020 3957 5152

For all other product queries, call

020 3957 4151

Call to speak to us in either of the mentioned preferred languages: English, Hindi, Bengali, Marathi, Oriya, Gujarati, Tamil, Telugu, Kannada or Malayalam.