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Frequently asked questions
If a payment fails and your account is charged, there is no need to be concerned about the safety of your money. Typically, the amount is refunded within 3 to 5 business days after the payment was initiated. You can confirm the refund by checking your bank statement after 5 days.
The time it takes for banks to confirm the final status of pending payments varies widely and is entirely dependent on the bank. Typically, the confirmation process can take from 2 minutes to 48 hours from the time the payment was initiated.
We regret to inform you that you may not be able to cancel any pending transaction. Please note that the status may change to success or fail. For failed transactions, a refund will be initiated.
In this case, please contact us or you may raise a query following the steps mentioned below:
1. Go to the passbook section and select ‘UPI TRANSACTION’
2. Click on ‘QUICK HELP/FAQs’
3. Click on ‘STILL HAVE QUERY’ at the bottom of the screen and follow the instructions given on the screen.
In most cases, if the payment is successful, the receiver should receive the amount by the next day for person-to-person transactions. However, for merchant payments, it may take up to 5 days for the money to reach the receiver's account.
