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Reach us on Mobile

Enjoy the ease of transacting and viewing details on your loan account with the Customer Portal Mobile App.

You can also apply for products and services designed exclusively for you.

Customer Service on the Customer Portal Mobile App

  • View the products and services offered by Bajaj Finserv
  • Check your loan account details, disbursement details, welcome letter, EMI details, statement of accounts, repayment schedule and more
  • Apply for a loan, online or avail of pre-approved offers at the click of a button
  • Request for SOA, NOC and more
  • Raise a query and check its status with ease
  • Write to us and track status of your request / query
  • View preapproved loan offers, hot deals and offers and apply instantly
  • Edit your personal details

New features

  • Access Facebook news feeds, leave a comment or like a post
  • View loan transaction history for your EMI Card swipes
  • Get the latest hot deals and offers from our partners and us
  • Stay updated by allowing app based alerts - push notifications
  • Raise issues

To download the Customer Portal Mobile App, simply visit the Android, Windows, Blackberry or iPhone App stores and search for 'Bajaj Finserv Experia', download and install the App

OR

SMS APP to 9227564444 to receive the download URL

OR

Visit bit.ly/YVQI8u from your mobile browser and download the app from the respective app store

Reach us Online

Customer Service Online (Experia)

Our Customer Portalis a unique portal where you can conduct a host of activities such as:

  • View Loan details
  • Download Statement of Accounts (SOA), Interest certificates, No Objection Certificate (NOC) and Welcome Letter
  • Make payment for missed EMI, and foreclose your loan
  • View and update contact details online
  • View and download your scanned documents through the Digital Vault
  • Avail offers specially customized for you
  • Plan and buy insurance online
  • Calculate EMIs, raise queries and do lots more

Click here to log in to the Customer Portal with your User ID and Password

Customer Service on Mobile (Customer Portal Mobile App)

With this mobile app you get the added convenience of doing the following activities from your mobile:

  • View loan account details
  • Request for statement, repayment schedule, NOC and get the same delivered in your mail box
  • Update your contact details - mobile number, e-mail ID
  • Write to us - post a complaint or give us your feedback
  • View latest offers
  • Apply for new loans and insurance policies
  • Read news about Bajaj Finserv and the latest in Durable and Lifestyle Finance sections
  • View your file status - whether your loan is approved or not

To download the Customer Portal Mobile app, SMS APP to +91 92275 64444..

To login to the Customer Portal Mobile site on your mobile, visit http://m.bajajfinservlending.in/Experia/Login.aspx

SMS

Use your registered mobile number to access your loan account details and source instant answers to your queries.

SMS <keyword from the list below> to 92275 64444.

KEYWORD Transaction
GETEMAIL To know your current email address
UPDEMAIL <New Email id> To update your email address
GETADD To know your current mailing address
CUSTID To know your customer ID
LAN To know your loan account number (LAN)
EXPERIA To know your Customer Portal username and password
EMI LAN To know your loan / EMI details
PIN To know your 4 digit EMI Card PIN number
FEEDBACK To give your valuable feedback
SAT Y To give a positive feedback
SAT N To give a negative feedback
SOA To get Statement of Account (SOA)
NOC To get No Objection Certificate (NOC) on loan closure
REPSCH To get Repayment Schedule

To register your mobile number write to wecare@bajajfinserv.in, or click here to login to Customer Portal and update your mobile number.

Alternately, raise a request when you visit our branch next. Click here to find your nearest branch.


Call us (Toll free)

Call us toll free o in your preferred language: English, Hindi, Bengali, Marathi, Punjabi, Gujarati, Tamil, Telugu, Kannada or Malayalam.

Dial 1800 209 4151 from your registered mobile number and skip verification step

If you are calling from a non-registered mobile number, do keep your 7 digit customer ID handy for verification.

To register your mobile number, write to wecare@bajajfinserv.in, or click here to login to Customer Portal and update your mobile number.

Our desk is accessible from 9.30 a.m. to 6:30 p.m., 6 days a week, Monday to Saturday.

Alternately, raise a request when you visit our branch next. Click here to find your nearest branch

Email

Write to us at wecare@bajajfinserv.in for all queries and concerns

We are committed to resolving your queries within seven days

Visit our branch

We have over 115 branches where you can visit and raise your queries with our dedicated customer service executive. Click here to view the branch locator.

Visit us during the following timings:

Monday to Friday 10:00 AM and 5:00 PM
Saturday 10:00 AM and 2:00 PM

FAQ



Q1. How do I foreclose my loan?

A. You can foreclosure your loan with nil foreclosure charges, any time after the 1st EMI clearance.
Please note the following:

  • Your loan will be foreclosed from the date of receipt of payment
  • We will not charge you any further interest from the date of payment to foreclosure date
  • Due amount mentioned on the foreclosure letter pulled on or after your due date for the month assumes that instalment for that month will be cleared
  • Any excess EMI, if paid by you, will be refunded by the 25th of the month

To view your foreclosure letter or foreclose your account log in to the Customer Portal > Select Make a Payment > Foreclosure Click here to login the Customer Portal


Q2. Are there any foreclosure charges?

A. We do not levy any foreclosure charges.


Q3. How do I get my NOC?

A. To view and download your NOC post loan closure login to Customer Poratl > Select View Loan Details > NOC. Click here to login the Customer Portal


Q4. Is there any CIBIL impact if I foreclose my loan?

A. No, foreclosure of your loan will have no impact on your CIBIL score. Once the loan is foreclosed the same will be reported to CIBIL as 'Closed' along with '0 outstanding'.


Q5. When I will get my original documents back after I foreclose my loan?

A. If you have any Mortgage loan with us you will receive the same at your nearest Bajaj Finance Limited branch within 7 working days from the date of loan foreclosure. For any other loan, all your documents including security PDCs will get purged post loan closure.


Q6. How and when can I make a part prepayment?

A. You can now reduce your loan tenure by making a part payment on your loan account with nil part prepayment charges.

Please note:

  • Part prepayment can be made post clearance of 1 EMI
  • You can make 6 part prepayments in a calendar year
  • Part payment made online should be more than 3 EMIs
  • Part payment made at the branch should not be lesser than 3 EMIs
  • You can now make an online part payment for tenure reduction > Log in to Customer Portal > Select Make a Payment > Part prepayment. Click here to login to Customer Portal
  • If you wish to reduce your EMI post part payment please visit our branch to make the payment. To view our branch addresses visit the Customer Service section > select Branch Locator. Click here to view Branch Locator
  • For all payments made by cheque, the amount paid by you will get adjusted post clearance given by your bank
  • Part payment facility is not applicable for EMI Finance onDurable / Lifestyle / Insurance products


Q7. Do I have to bear any prepayment charges

A. We are pleased to inform you that we do not levy any prepayment charges.


Q8. When is my next EMI due?

A.To view your loan related details please refer to your Statement of Account by logging in to Customer Portal > View loan details > Click view details icon > Select loans Statement
Click here to login to Customer Portal


Q9. How can I view my EMI Status?

A. To view your loan related details please refer to your Statement of Account by logging in to Customer Portal > View loan details > Click view details icon > Select loan statement
Click here to login to Customer Portal


Q10. How can I get my Statement of Account / Repayment Schedule?

A. You can view and also download your Statement of Account or Repayment Schedule on Customer Portal . Log in to the Customer Portal > > View loan details > Click view details icon > Select loan statement > Click Statement of Account > Open/ save the PDFdocument

Alternatively, your SOA is forwarded to your registered email ID every month
Click here to login to the Customer Portal


Q11. How do I get my NOC?

A. You can view and also download your NOC post loan closure from the Customer Portal. Log in to the Customer Portal > View loan details > Click view details icon > Select NOC >Click NOC > Open/ save the PDF document

 Alternatively, your NOC is also forwarded to you registered email ID post loan closure.
Click here to login to the Customer Portal


Q12. How do I get my Welcome Letter?

A. You can view and download your Welcome letter from the Customer Portal. Log in to the Customer Portal > View loan details > Click view details icon > Select Welcome Letter > Click view Welcome Letter > Open/ save the PDF document
Click here to login to the Customer Portal


Q13. How do I get my Interest Certificate?

A. You can view and also download your Interest Certificate from our Customer Portal,. Click here to login to the Customer Portal


Q14. How do I get my Durable purchase original invoice copy?

A. We would like to inform you that the original invoice copies and loan documents are maintained with us for our records. You may contact the dealer should you wish to retrieve a copy of the same.

Alternatively scanned copies of your loan documents are available on the Customer Portal, for (all) loans disbursed post Aug 2012.

To view your loan documents log in to the Customer Portal > View loan details > Select view details > Select Document Vault
Click here to login to the Customer Portal


Q15. Where can I view my loan documents?

A. Scanned copies of your loan documents are available on the Customer Portal, for (all) loans disbursed post Aug 2012.
To view your loan documents log in to the Customer Portal > View loan details > Select view details > Select Document Vault
Click here to login to the Customer Portal


Q16. How do I get my Security PDC returned?

A. For all loans disbursed post Sep '12, we purge/destroy the security instruments collected after loan clearance. The same has been communicated in the loan application form too.

For all Security PDCs for loans disbursed before Sep '12 please write in to us.
Log in to the Customer Portal > Select Write to Us > Log a new request
Click here to login to the Customer Portal


Q17. How do I get my Insurance Certificate?

A. Please write to us on wecare@bajajfinsev.in for your Insurance Certificate.

Alternatively you may write to us through our Customer Portal

Log in to the Customer Portal > Select Write to Us > Log a new request
Click here to login to the Customer Portal


Q18. How do I change my demographic details

A. You may update your mobile number, email ID or address through our Customer Portal.
Log in to Customer Portal > Select Update your contact details
Click here to login to the Customer Portal


Q19. How do I update my Date of Birth, PAN, nominee name?

A. You may write to us through Customer Portal for the same.
Log in to Customer Portal > Select Update your contact details > Personal Details
Click here to login to the Customer Portal


Q20. How can I make my overdue payment?

A. You can pay your overdue EMIs online through the Customer Portal. This facility is offered to customers who have Net Banking activated for their Bank account.
Login to Customer Portal > Select Make a Payment > Missed EMI Payment

Please note - On successful completion of the transaction, a Transaction ID will get generated for future reference.
Click here to login to the Customer Portal


Q21. Can I make my advance EMI payment online?

A. We regret to inform you that currently we do not have a functionality to accept your advance EMI payments online. We request you to visit any of our branches to make this payment.
To view a list of branch addresses > Visit Customer Service > Branch Locator
Click here to login to the Customer Portal


Q22. How do I change my EMI due date?

A. We currently do not have an option to change your EMI due date. This is keeping in mind the uniformity of payment due dates for all our customers.


Q23. Can you arrange for a cheque pick up from my residence? (CD customers only)

A. We would like to inform you that we currently do not have the option to send our executives for collection of payment.

Swapping


Q24. How do I swap my existing mode of loan repayment?

A. Note: For all fresh PDC swapping, only CTS compliant cheques shall be accepted.

Swap your EMI payment mode from PDC to PDC (Switching the bank account of bank from which the EMIs are paid)

  • All new PDC's must be drawn in favor of 'BAJAJ FINANCE LIMITED' payable at branch location
  • You may courier the fresh PDCS to the below mentioned address by the 14th of the month to ensure fresh details are updated in our records for the coming month. Please ensure you mention your Loan Account Number on the reverse side of all the cheques
  • Bajaj Finance Limited
    C/o Tata Consultancy Services
    Attention - Pradeep Rajput
    Electronic Sadan No. 3, Bhosari MIDC
    Near Philips, Near Bhosari Police station
    Pune Nasik Phata
    Pune - 411026
    Maharashtra
    India


Q25. Swap your EMI payment mode to ECS mode (or make correction in current ECS)

A. Please follow the below mentioned steps -

  • Take out 2 prints of the ECS mandate form and fill both the forms
  • Forms need to be duly signed and stamped by your Bank (in case of current account)
  • Attach two blank cheques and one cancelled cheque (all three duly signed
  • Cheques/DD should be drawn in favor of 'BAJAJ FINANCE LIMITED' payable at branch location

All the above mentioned documents need to be couriered to us on the below mentioned address by the 14th of the month to ensure fresh details are updated in our records for the coming month.


Please ensure you mention your Loan Account Number on the forms


Bajaj Finance Limited
C/o Tata Consultancy Services
Attention - Satyarth Mishra / Pradeep Rajput
Electronic Sadan No. 3, Bhosari MIDC
Near Philips, Near Bhosari Police station
Pune Nasik Phata
Pune - 411026
Maharashtra
India


Please note that for swapping ECS with any of the following Banks,we require the ECS Mandates to be selfattested by the respective banks

  • The Royal Bank of Scotland (formerly ABN Amro Bank)
  • Kotak Mahindra Bank
  • Citi Bank
  • State Bank of India
  • State Bank of Mysore
  To View View
pdf New ECS form img


Q26. What is the Bajaj Finance Limited PAN Number, TAN and Service TAX number?

A. PAN number: AABCB1518L
Service Tax Number: AABCB1518LST001
TAN Number: PNEB401B

For SCB customers
PAN number: AABCB1518L
Service Tax Number: AABCB1518LST001


Q27. How do I apply for my TDS refund?

A. You can now apply for your TDS refund through our Customer Portal. All you need to do is fill in your request details, upload your original Form 16A and your TDS request will be generated.
Login to the Customer Portal > Select Write to us > Log new request > Type: Request > Request Type: TDS

Post submitting your request the TDS Refund will be processed in 7-10 working days.
Click here to login to the Customer Portal


Q28. How can I apply for an EMI Card?

A. There is a nominal fee of Rs.249/- for an EMI Card. You apply for an EMI Card through the Customer Portal basis your eligibility.
Log in to the Customer Portal > Select Cards > EMI Card
Click here to login to the Customer Portal


Q29. When will I receive my EMI Card?

A. You will receive your EMI Card after successful clearance of your first 4 EMIs.


Q30. What is my EMI Card limit?

A. You can view your EMI Card limit on the Customer Portal
Log in to the Customer Portal > Select Cards > EMI Card > See Details
Click here to login to the Customer Portal


Q31. What is the current status of my EMI card?

A. You can view your EMI Card details on the Customer Portal.
Login to the Customer Portal > Select Cards > EMI Card > See Details
Click here to login to the Customer Portal

For any further queries, you may also call us on the dedicated EMI Card help line number: 1800-209-5152


Q32. What is my EMI Card PIN?

A. Your EMI Card PIN is your registered Date of Birth in dd/mm format.


Q33. How do I contact Bajaj Finance Limited?

A. EMI Card: 1800-209-5152

All loans other than Durable Loan on EMI Finance: 1800-209-4151

Durable Loan: We don't have a voice call centre for EMI Finance on Durable Loans. You may access your details through our IVR (1800-209-4151) or Customer Portal. Alternatively, you may write to us at wecare@bajajfinserv.in and we will revert to you within 48 hours.


Q34. Please update my CIBIL Report

A. Please note that post closure of your loan, your CIBIL Report will be updated by us by the 18th of the next month.
In case of any discrepancy please write to us at wecare@bajajfinserv.in.


Q35. How can I raise a request through the Customer Portal?

A. To log a request through Customer Portal log in > Select Write to us > Log new request
We will get back to you within 48 hrs.


Q36. How do I get information on my Two Wheeler Loan?

A. We would like to inform you that for queries related to Auto Loans, please call our Auto Loan team on 1800 2092235 or write in to bflcustomercare@bajajauto.co.in


Q37. How do I apply for a new loan?

A. Please call us on our toll free number 1800 1030 333 for any queries related to new Personal Loans.

For any new EMI Finance on Durable Loan, please visit our dealer.

For any other loan please visit our branch.
To view our branch addresses visit Customer Service > Branch Locator
Click here to view Branch Locator

Q38. How can I download an ECS mandate form?

A. To download the ECS mandate form Click Here.


Dissatisfied with our first resolution?

Grievance Redressal Team

We are committed to resolving your queries/issues within seven working days. Satisfactorily. In case you have not heard from us within a week's time, or you are not satisfied with our resolution of your query you can write to us at grievanceredressalteam@bajajfinserv.in.

The Grievance Redressal Team investigates problems/issues raised by customers and provides an impartial resolution.

The Grievance Redressal Team is accessible to you six days a week from Monday to Saturday from 9:30 am to 6:30 pm.

The Grievance Redressal Team is not the last resort for your queries/issues.

Customer Experience Head

If you do not hear from Grievance Redressal Team within 3 working days, we urge you to write to our National Head Customer Experience at customerexperiencehead@bajajfinserv.in

Message from our Head of Customer Experience

My team and I walk with our ears to the ground and are always on the alert for any grievance, issue or concern any of our customers brings to our attention. No grievance is too minor. It is this spirit that drives us to deliver customer exhilaration, not just customer satisfaction.
At Bajaj Finserv, we firmly believe that being accessible and accountable is the key to a healthy relationship.
As part of that you could access:

Step 1 : Customer Portal

  • View loan details
  • Download statement of account, Interest certificates, NOC and much more
  • Make payments for missed EMI, part payment and foreclosure payments
  • Login a request or complaint as well

Log on to www.bajajfinserv.in with your user ID and password.

We also have a strong Branch franchise with a dedicated Customer Service Executive operating from 10 AM to 5 PM Monday to Friday. Saturday is half day.

Alternatively, you could also write to us at wecare@bajajfinserv.in

In case you do not get satisfactory resolution from any of the above channels,

Step 2 :

You could contact us at grievanceredressalteam@bajajfinserv.in and we assure you that it will be redressed within a reasonable period of time.

Step 3 :

I also believe in walking the talk and invite you to write to me at customerexperiencehead@bajajfinserv.in  in case you do not get a resolution from the above channels within 3 working days. Through this you could share your concerns on any facet affecting your relationship with Bajaj Finserv

Bajaj Finserv believes in building Trust through Transparency. It is this motto that allows us to do both - acknowledge your support and to apologize for any inadvertent errors or grievance we may have caused you during the course of our transactions.

As we embark on this journey, we assure of you that one thing won't change - an assurance of our best service to you at all times.


Warm regards,
Ajita Kakade
(National Head - Customer Experience)